Hangzhou Olympic Sports Center - 8 min drive - 8.2 km
West Lake - 13 min drive - 14.1 km
Hangzhou China Silk Town - 16 min drive - 16.7 km
Getting around
Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive
South Railway Station - 8 min drive
Hangzhou South Station - 10 min drive
Hangzhou Station - 22 min drive
People Square Station - 9 min walk
People's Square Station - 9 min walk
Hangfachang Station - 12 min walk
Restaurants
丁哥黑鱼馆 - 2 min walk
伯悦咖啡 - 2 min walk
龙之家港式餐厅 - 2 min walk
一招鲜本地鸡窝 - 5 min walk
钱柜音乐酒吧 - 6 min walk
About this property
Holiday Inn Hangzhou Xiaoshan, an IHG Hotel
Holiday Inn Hangzhou Xiaoshan, an IHG Hotel puts you within a 15-minute drive of West Lake. Guests can visit the health club for a workout or grab a bite to eat at Coast Cafe, which is one of 2 restaurants and serves breakfast and dinner. Other highlights include a bar/lounge, a sauna, and a snack bar/deli. The property is just a short walk to public transportation: People Square Station is 9 minutes and People's Square Station is 9 minutes.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
417 rooms
Arranged over 19 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Express check-in/out available
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free onsite self parking
Onsite parking limited
Height restrictions apply for onsite parking
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
2 restaurants
Bar/lounge
Coffee shop
24-hour room service
Snack bar/deli
Working away
Business center
Meeting rooms
Conference space (7010 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
ATM/banking
Safe-deposit box at front desk
Health club
Sauna
Accessibility
Elevator
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Room amenities
Be entertained
Television
Premium satellite channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Bathrobes
Iron/ironing board
Sleep well
Turndown service
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Hair dryer (on request)
Towels
Stay connected
Desk
Free WiFi and wired internet
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Dining
Coast Cafe - This restaurant serves breakfast and dinner.
Donghai Tang - This fine-dining restaurant serves lunch and dinner.
Circle Bar - This pub serves breakfast, lunch, and dinner.
Fees & policies
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Parking
Parking height restrictions apply
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Holiday Inn Hotel HANGZHOU XIAOSHAN
Holiday Inn XIAOSHAN HANGZHOU
Hangzhou Holiday Inn
Holiday Inn Hangzhou Xiaoshan Hotel
Holiday Inn Hangzhou Xiaoshan
Frequently asked questions
Does Holiday Inn Hangzhou Xiaoshan, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Hangzhou Xiaoshan, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Holiday Inn Hangzhou Xiaoshan, an IHG Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Holiday Inn Hangzhou Xiaoshan, an IHG Hotel?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Holiday Inn Hangzhou Xiaoshan, an IHG Hotel?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Holiday Inn Hangzhou Xiaoshan, an IHG Hotel and nearby?
Holiday Inn Hangzhou Xiaoshan, an IHG Hotel has a sauna and a health club.
Are there restaurants at or near Holiday Inn Hangzhou Xiaoshan, an IHG Hotel?
Yes, there are 2 onsite restaurants.
What's the area around Holiday Inn Hangzhou Xiaoshan, an IHG Hotel like?
Holiday Inn Hangzhou Xiaoshan, an IHG Hotel is in Xiaoshan, a short 9-minute walk from People Square Station.
Holiday Inn Hangzhou Xiaoshan, an IHG Hotel Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.2/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
November 20, 2019
Fifth time
The hotel is fine with spacious guest rooms and very friendly and helpful staff.It could do with a refurbishment ,but other than that I have nothing negative to say.
Anthony
Anthony, 4-night business trip
Verified Hotels.com guest review
6/10 Good
October 5, 2019
Not as expected
The hotel was not as expected, the check in process took a liitle long, not sure why when my reservation had already specified the "suite" I requested. After going upstairs to the rooms we were given I had to go back down because the room didn't have a bath tub which was one of the reasons I booked a suite. We were then given a room with a bathtub but it smelled weird, and unpaired. The plaster around the tub was peeling and the bathroom door wouldn't close unless you pushed and locked it. I think the entire room could do with a bit of updating. The one bright spot was the the bar, restaurant and breakfast buffet staff were very helpful and accomadating. For breakfast we had great service from Pankaj Bora. He was super helpful and very accomadating.
Jenna
Jenna, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
March 7, 2019
Wing Kong
Wing Kong, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
January 26, 2019
Will stay again
Hotel still maintains Holiday Inn standards if a little jaded around the edges. Service in all areas very acceptable. Lobby bar is great for the traveller offering excellent service and a good selection of bar food. Ideally located for local factories. Will stay again!
Terry
Terry, 1-night business trip
Verified Hotels.com guest review
6/10 Good
January 22, 2019
Albert
Albert, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
January 7, 2019
Reasonable for the price
The location is good. The hotel is next to the mall and walking distant to metro. The only problem is the limited choice for foods at the hotel restaurant.
Trinh
Trinh, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
December 12, 2018
Stay in Hangzhou
Got in after midnight. Plenty of staff to check in. Check out was easy, too. Great selection for breakfast.
Marcus
Marcus, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
December 7, 2017
The place was clean and comfortable. Check in and check out were fast and smooth.
Yuan Kun
Yuan Kun, 1-night romance trip
Verified Hotels.com guest review
6/10 Good
November 13, 2017
Verified traveler
1-night business trip
Verified Hotels.com guest review
8/10 Very Good
June 9, 2017
Terence
Terence, 1-night business trip
Verified Hotels.com guest review
6/10 Good
December 10, 2016
food is ok here not bad, less oil as compared to other places in china, cleanliness is not upto mark in the hotel
KUNAL
Verified Hotels.com guest review
8/10 Very Good
October 26, 2016
POOR ENGLISH
English is not their forte, they asked me if I wanted a good view and I was sent to the 21st floor, I thought about the great view,however,it was ugly due to the fact that I was looking at construction sites,and not only that but also noices due to work done.
Verified traveler
Verified Hotels.com guest review
8/10 Very Good
August 15, 2016
Highly recommended
The hotel exceeded my exception. Very clean, comfortable room, staff was extremely helpful. I highly recommend staying here on your visit to Hangzhou.
Shannon
Verified Orbitz guest review
8/10 Very Good
June 23, 2016
Good stay
Verified traveler
Verified Hotels.com guest review
6/10 Good
May 19, 2016
Verified traveler
Verified Hotels.com guest review
6/10 Good
March 25, 2016
Good
Decent hotel at the price
Verified traveler
Verified Hotels.com guest review
8/10 Very Good
March 20, 2016
Comfortable and Practical
Good hotel, centrally located .
Everything about it is simply practical.
Verified traveler
Verified Hotels.com guest review
6/10 Good
January 7, 2016
Alternative for an Hangzhou airport hotel
Good but short stay. Unfortunately no international TV channels in room and the wifi wasn't working in the gym, the hotel has been notified.
Chung Yu
Verified Hotels.com guest review
8/10 Very Good
January 1, 2016
Great stay in Hangzhou
Excellent staff service. Though they are more proficient in Mandarin than English. Very enthusiastic. Eg. the concierge arranged an airport transfer for us, he made sure that all are taken of before we left for airport.
Not much to see around the area. Good to take the metro to West Lake for sightseeing.
Josephine
Verified Hotels.com guest review
8/10 Very Good
November 18, 2015
Verified traveler
Verified Hotels.com guest review
4/10 Fair
October 17, 2015
Not good for a business trip!
The reason I selected this Hotel was my previous experience.However, in the last three years it looks they have worsen.My room, in spite of the fact I requested NO SMOKING got filtered smoke.The TV was not working,only Chinese channels, only after my third complain I got an explanation of what to do. THE INTERNET SERVICES WAS SO POOR THAT I CHANGED ROOMS. I thought it was going to solve the issue.As a result my MOTHERBOARD GOT FRIED.Was it the Hotel, the Censors of their system? Not even SKYPE worked!! NEVER AGAIN!! I am not going back to that place!!
LIZANDRO
Verified Orbitz guest review
8/10 Very Good
August 14, 2015
Good.
Easy Book-in and check-out. Good breakfast, nice room. I extended my stay. But at a point it was difficult to find an English speaking staff.
Zenabu
Verified Hotels.com guest review
8/10 Very Good
May 25, 2015
Clean Hotel Near Metro Station
Hotel was clean and comfortable. Front desk staff, especially Eason, was super friendly and was able to communicate clearly in both Mandarin and English. Staff was timely in meeting our requests for extra towels and ice, in addition to satisfying our request to have non-smoking rooms.
Tip: If you're in a time crunch, there's a BreadTalk bakery attached right to the hotel with equally friendly staff.