8/10 Very Good
May 22, 2024
Everything about this hotel was good except the staff. Upon check in we were told that one of the rooms that we booked wasn’t available and that they were going to give us a smaller room with two twin beds. When we said that we paid more for our room the manager and the women working reception started laughing at us and saying well no refunds. After a while of us trying to get the room we paid for I was told by the manager that she wants to talk to someone else in our group while laughing and saying no refunds. Finally after we didn’t let up she gave us an upgraded room one night later but our group had to stay in the smaller cheaper room for one night. Other than that the hotel was fine, has everything you need. Great location, but manager definitely needs training because it is not acceptable to laugh at customers for something the hotel messed up
Alla
Alla, 4-night trip with friends
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