2/10 Poor
Jan 19, 2025
My first complaint ever.
Our issues started with check in. We were assisted to and given a key to someone else’s room. Had to go back down to the front desk and she apologized and placed us in another room down the hall on the same floor. Walk in and a few min later notice an empty water bottle, some plastic trash, and a pair of tweezers up against the edge of the bed. Ew. We let the kids swim for a few hours bed and the pool area was nice. They had a great time in there. BUT come time for bed, around 11pm we had a door dasher banging on our door for an order that wasn’t ours. Our room smelled of marijuana off and on all night long from the neighbors (which I understand isn’t an obvious issue that the hotel can address or necessarily prevent and honestly wouldn’t have even been bothered if my kids weren’t with us).. The biggest issue was the fact that from 12:30a LITERALLY until 4:30am, there was running, screaming, banging, etc on all the doors and up and down the halls. No joke it was off and on for HOURS. Not just on our floor but the floor above us as well. It woke all of us up multiple times. This morning when a comment was made by someone else in front of us at the counter to check out, the front desk girl replied with “oh you heard them too, I wish you would have complained sooner so we had more of a reason to kick them out… we heard them all night but someone finally complained about 5 am so we just got rid of them.” It was now 6am. For almost $200 for one night, not worth the $ at all.
Verified traveler
1-night family trip
Verified Hotels.com guest review
