Our stay at Tsilivi Beach Hotel was not just disappointing, but deeply disturbing and disgraceful. The issues began at check-in, which was delayed until 6:30 PM, causing us significant inconvenience. When we requested to cancel due to the delay, the hotel staff unjustly blamed Expedia, despite it being clear they have the authority to cancel.
The cleanliness of the hotel and its surroundings was another major concern. The beach was in a deplorable state, littered with trash, and the resort itself was no better. This lack of hygiene extended to our room as well.
Our privacy was grossly violated when we caught a maid sneaking around our room while we were asleep. To make matters worse, a necklace was missing from our belongings after this incident. This is a serious breach of trust and security.
When we brought these issues to the attention of the manager, he not only failed to honor his promise of a refund but also reacted with hostility. When we expressed our rightful anger, he threatened to call the police and asked us to leave the resort.
The management's lack of responsibility, disregard for customer service, and hostile behavior is alarming. I strongly advise potential visitors to be cautious when considering a stay at Tsilivi Beach Hotel. It's a place where promises are made but not kept, and where cleanliness, privacy, and the security of personal belongings are not prioritized. Be very