1. Website said 24 hour check in, which was the main reason we chose this hotel, because we were going to arrive after midnight. When we arrived it was closed and we had a note with a number to call, and a 20min wait to be checked-in. We were chastised by the manager saying "we close reception at 10pm". Not happy.
2. The hotel is advertised as a Spa hotel, another reason for booking over other locations. I also informed my partner that while I worked she could enjoy Spa etc. Not even a pool. When we arrived we were told the Spa did not work and had not worked for some time. False advertising.
3. The breakfast was minimal and basic, not 4 Star. Very disappointing.
4. My friend booked there because I booked there. Her room was bad and smelt like sewage. She only told me this as we left, and she was too kind to complain. The hotel was sub-standard.
5. Overall the hotel was old, tired, poorly maintained and spartan.
I rarely write bad reviews, I stay at many hotels around the world (I'm a gold traveller), I feel this was one of the worst and falsely advertised. I will ask for a refund.