My wife and I stayed for a few days in March 2017, because it used to be nice. Verizon bought it around the beginning of 2017, and now it's bad. Housekeeping is quite poor, and when I asked the manager about housekeeping I found the manager to be totally lacking in managerial skills and people skills. The manager went so far as to say our room wasn't cleaned all day, because we had used the Do Not Disturb Sign up until we had finished breakfast. Moreover, the toilet leaked. Even the outside maintenance was poor, leaving us with having to walk over or around ice slicks in the parking lot from a small snow storm days earlier. The only feature that wasn't bad was the staff in the dining room, but they have off on Mondays and the fill-in staff don't measure up. Now that the facility really is more a Verizon conference center rather than a hotel for the public, staying there feels like staying at the hotel in the movie The Shining.