2/10 Poor
February 21, 2025
A nightmare half term stay for the children
Very disappointed with this stay booked for the family (2 adults and 4 children) months in advance for the half term. The advert said that it was suitable for the 6 of us. When we got there, there was a king sized bed (very comfortable) and 2 single beds but no made up sofa bed for the remaining 2 guests. The sofa was filthy with stains of food and drink. After calling the lady who sent the check in details, was informed of how to prepare the sofa bed, but on pulling out the bottom, there were food residues found on that part. Complained to the lady who said that the owner would call us the next day to discuss but this did not happen. Found a stained towel- made me question whether it had been laundered properly. The bathroom was lovely as was the kitchen bit A little cramped -? converted loft on 3rd floor. Room a little cold but given helpful instructions on how to correct this. The children were forced to sleep together on the single bed - suffice to say that this was not comfortable and were falling out.
Incidentally, checking in instructions were spot on.
faisal
faisal, 1-night trip