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Le Méridien Ile des Pins

5.0 star property
Beachfront hotel in L'Île-des-Pins with spa and outdoor pool

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Photo gallery for Le Méridien Ile des Pins

View from room
Premium bedding, minibar, in-room safe, desk
Outdoor pool, open 7:00 AM to 7:00 PM, free cabanas, pool umbrellas
Premium bedding, minibar, in-room safe, desk
Reception
Escape to Le Méridien Ile des Pins, a haven of luxury and tranquility nestled by the ocean. Soak up the sun on the private beach, indulge in a rejuvenating spa treatment or enjoy al fresco dining at La Pirogue Restaurant.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free parking
  • Non-smoking
  • Spa
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 24-hour health club
  • Sauna
  • Free use of bicycles
  • Free beach cabanas
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Separate bathtub and shower
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Bungalow, 1 King Bed, Non Smoking, Beach View (Terrace)

Beach

Bungalow, 1 King Bed, Non Smoking, Beach View (Terrace)

Highlights

Terrace
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
  • Beach view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow, 1 King Bed, Non Smoking, Bay View (Terrace)

Premium bedding, minibar, in-room safe, desk

Bungalow, 1 King Bed, Non Smoking, Bay View (Terrace)

Highlights

Terrace
Separate sitting area
Soundproofed
Air conditioning
HDTV
Blackout drapes/curtains
Ceiling fan
Premium bedding
  • Bay view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow, 1 King Bed with Sofa bed, Non Smoking, Garden View (Terrace)

Premium bedding, minibar, in-room safe, desk

Bungalow, 1 King Bed with Sofa bed, Non Smoking, Garden View (Terrace)

Highlights

Terrace
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Sofa bed
Ceiling fan
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bungalow, 1 King Bed, Non Smoking, River View (Terrace)

Premium bedding, minibar, in-room safe, desk

Bungalow, 1 King Bed, Non Smoking, River View (Terrace)

Highlights

Terrace
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
  • Water view
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (View, Poolside)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (View, Poolside)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking, Balcony (View, Poolside)

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Non Smoking, Balcony (View, Poolside)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
Baie d'Oro, BP 175, L'Île-des-Pins, 98832

What's nearby

  • Plage d'Oro - 11 min walk - 1.0 km
  • Grotte de Hortense - 19 min drive - 8.3 km
  • Notre Dame de l'Assomption - 28 min drive - 18.4 km
  • Kuto Beach - 29 min drive - 19.1 km
  • Baie de Vao - 29 min drive - 19.1 km

Getting around

  • Noumea (GEA-Magenta Domestic) - 127 min drive
  • Noumea (NOU-Tontouta Intl.) - 154 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)

Restaurants

  • LONGITUDE 167
  • La Pirogue
  • Kou-Gny - Baie D'Oro

About this property

Le Méridien Ile des Pins

Le Méridien Ile des Pins offers a private beach where you can enjoy free cabanas, beach umbrellas, and volleyball, plus you'll have access to onsite snorkeling and kayaking. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and body scrubs. Offering a beachfront location, La Pirogue Restaurant serves breakfast, lunch, and dinner. A bar/lounge, a 24-hour health club, and a 24-hour fitness center are other highlights at this luxurious hotel. Fellow travelers love the helpful staff.

Languages

English, French, Japanese

At a glance

DONE

Hotel size

    • 48 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must transfer to the property via airplane or boat and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
    • This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Cruise terminal shuttle*
    • Ferry terminal shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Private dining
  • 24-hour room service

Traveling with children

  • Children's pool
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • On a private beach
  • Beach volleyball
  • Kayaking
  • Snorkeling
  • Pool table
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Whale-watching nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free bicycle rentals
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Comprehensive recycling policy
  • No plastic coffee stirrers

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 31
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Lever door handles
  • No elevator (single level property)
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Partially open bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only

Special features

Spa

Deep Nature Spa Ile des Pins has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

La Pirogue Restaurant - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Longitude 167 - This bar serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • New Year's Eve (December 31) Gala Dinner per adult: XPF 19900
  • New Year's Eve (December 31) Gala Dinner per child: XPF 9950 (from 4 to 12 years old)

Optional extras

  • Airport shuttle service is offered for an extra charge of XPF 3000 per person (roundtrip)
  • Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is closed from May 17 2024 to August 6 2024 (dates subject to change).

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for XPF 5900.0 per night
  • Airport shuttle for children between the ages of 4 and 11 costs XPF 1500 (roundtrip)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 16 years old are not allowed in the health club or hot tub
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Meridien Ile Pins
Meridien Ile Pins Hotel
Meridien Ile Pins Hotel Isle of Pines
Meridien Ile Pins Isle of Pines
Méridien Ile Pins Hotel Isle of Pines
Méridien Ile Pins Isle of Pines
Le Méridien Ile des Pins Hotel
Le Méridien Ile des Pins L'Île-des-Pins
Le Méridien Ile des Pins Hotel L'Île-des-Pins
Le Méridien Marriot Ile des Pins

Frequently asked questions

Is Le Méridien Ile des Pins currently open?

This property is closed from May 17 2024 to August 6 2024 (dates subject to change).

Does Le Méridien Ile des Pins offer free cancellation for a full refund?

Yes, Le Méridien Ile des Pins does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Le Méridien Ile des Pins?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Le Méridien Ile des Pins?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Le Méridien Ile des Pins?

Yes, there's free self parking.

Is airport shuttle service offered by Le Méridien Ile des Pins?

Yes, an airport shuttle is available. The charge is XPF 3000 per person roundtrip.

What are the check-in and check-out times at Le Méridien Ile des Pins?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-out is available.

What is there to do at Le Méridien Ile des Pins and nearby?

Have fun with onsite activities like kayaking, snorkeling, and volleyball. Additional recreation onsite includes volleyball. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Le Méridien Ile des Pins also has a private beach and a 24-hour health club, as well as a sauna and a garden.

Are there restaurants at or near Le Méridien Ile des Pins?

Yes, La Pirogue Restaurant offers alfresco dining.

Does Le Méridien Ile des Pins have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Le Méridien Ile des Pins have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Le Méridien Ile des Pins like?

Le Méridien Ile des Pins is located on the waterfront, a short 14-minute walk from Natural Pool and 8 minutes' walk from Plage d'Oro.

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Le Méridien Ile des Pins Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Service staff
Beach
Location
Food
Room
View
Water
Kayaking
Amenities
Recreation

What guests liked

  • The beach is stunning, with crystal-clear water, soft sand, and breathtaking views, making it a perfect spot for relaxation and snorkeling. (6 reviews)
  • Breakfast buffet offered a wide range of options and a beautiful view. (4 reviews)
  • The pool and outdoor area were lovely, with a beautiful view and comfortable sun loungers. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Very nice, quite and beautiful place to stay.

10/10 Exceptional

We have wonderful atmosphere & environment of this hotel
SHING, 1-night trip

10/10 Exceptional

It is impossible not to love this place, set in one of the most idyllic places you could wish for, and everything about the hotel matches the location.

8/10 Very good

A well maintained property with great amenities included (snorkling gear, table tennis, badminton, kayaks, SUP, beach volleyball, mountain bikes) quiet vibes but perfect to get away from it all
Kelly, 4-night trip

10/10 Exceptional

This is an exceptional property with amazing local staff. Highly recommended
Donald, 4-night trip

10/10 Exceptional

10 out of 10, you will be hard pushed to find a nicer destination anywhere on earth, highly recommend, I will be back to that bungalow on the beach, heaven is all I’ll say

10/10 Exceptional

Great stay with 2 babies The beach is one of the most beautiful I’ve ever been The hotel is in great condition and very helpful staff
André, 4-night trip

10/10 Exceptional

The resort is excellent, located in a place that is the closest we’ve seen to Paradise. In addition the staff is really friendly. It’s been an absolute pleasure.

8/10 Very good

We liked the setting the staff and other guests were really nice we did however have some disappointing meals
Peter, 5-night trip

8/10 Very good

The overall experience at the Meridien was amazing from the start of our stay till the end. The hotel staff picked us up from the hotel, they also had everything ready for our check-in. The beach is gorgeous and the view amazing. The natural pool is really nice and it is at walking distance. The food was delicious and the size of the serve just right. The staff was also friendly and help us with our requests.
Elmer, 2-night trip

10/10 Exceptional

Great hotel

While there were a couple of issues. They rectified them, and they made you feel welcomed and important, we’ll be back, other hotels look pretty in pictures, this place WAS amazing
Colby, 4-night trip

10/10 Exceptional

Exceptional

My stay at the méridien was wonderful… I was upgraded to a bungalow and treated like royalty… the bungalow was super well equipped and ultra comfortable. The staff at the hotel was very professional, efficient, and friendly! They did go out of their way to make us feel special… I hope that I get a chance to go back and stay there again, one day
Emmanuel, 3-night trip

8/10 Very good

Walkable distance (10-15min) to the Natural Pool. Most of the staff were supportive but some were rude to guests who didn't speak French. Breakfast was okay, not many options. There is no restaurants, shops around the area, so make sure to bring your own meal if you don't want to dine at the same restaurant for a few days.
Manami, 2-night trip

10/10 Exceptional

There were a few problems with the equipment, such as broken switches and safes, and poorly placed doors, but the natural beauty and good service of the staff more than made up for it.
KOJI, 3-night trip

10/10 Exceptional

A beautiful location almost surrounded by water. Service was excellent and the staff are very friendly. The problem for us was the room lighting; it was a like being in a twilight zone ! It was too dim to read a book! The other problem was that we were unable to access the Internet on our i-Pads in the room, though the phone connection was good.
Evelyn, 2-night trip

10/10 Exceptional

Having visited over 130 countries (and a bundle of beaches), the Meridien at Iles de Pins has to take the crown for the most idilic place anywhere. The amenities are top notch and the beach, sea, azure skies, trees are all entirely breathtaking. Unlike Australia, there are no sharks, no stinging jelly fish, no flies and no crocodiles either. And even the wifi works everywhere! Not cheap but worth every penny.
John, 1-night trip

10/10 Exceptional

Paradise !

One of the nicer hotels we have stayed at. Very quiet, yet plenty of activities to keep you busy if you're up for it. The proximity to the Natural Pools was great, and the staff were very helpful in organising airport transfers, the Pirog outrigger canoe tour, etc. Sebastien (the manager) also made a point of introducing himself which was great, and you can see that there is still plenty to do after the hotel had been closed for 2 years due to Covid. The only constructive criticism I sould make would be that I thought the lunch/dinner menu was a little limited if you were looking for a smaller (for cost effective) meal. Otherwise...fantastic. Hope to get back there again sometime in the future.
Rodney, 4-night trip

6/10 Good

Not up to Expectation for the Price

We stayed at the Le Meridian for 4 nights. The hotel itself was rather underwelming for the over NZ$500 per night we paid to stay there. The staff were excellent and tried their best. Breakfast was a highlight with great choices and so was dinner, however it is very expensive. The gym had no towels or water but was adequate for the length of stay. We had to request our room to be serviced on 3 afternoons as it hadn't been done. The pool and outdoor area is very nice along with the beach and surrounds.
G M, 5-night trip

10/10 Exceptional

It’s a beautiful resort, on a bay with crystal clear water. We saw stingrays and turtles out in the bay. Kayaks and paddle boards available at high tide, also snorkeling equipment. Really worth going out on the lagoon around the island(s), water is astounding. We had beachside bungalow, literally 10 metres to the water. Lovely pool. Dining and cleaning staff super friendly and accommodating with v good English. There is no shop and no other cafes nearby, and there were no bikes available when we were there, so a bit restricting. But NC just reopened after Covid, so we were impressed with how well organised they were, including transfers and checkout. Food was nice, we expected better coffee, but we are pretty fussy. Would stay again although it’s nearly out of our price range; it was a beautiful holiday.
Caroline, 3-night trip

10/10 Exceptional

Can't Wait to Return

Stunning location on a beautiful lagoon. Our room was large and well appointed with a nice view of the pool area and lovely landscaping. We enjoyed the pool and beach area everyday and loved the games, SUP's and bikes available for us to explore the area and get out snorkeling. The bay is very tidal so you can not swim at all times of day but there are many other options to keep you happy. Breakfast buffet was very nice, and all the tables are set for you to see the beautiful water view. Service was fantastic, all the staff were knowledgeable, friendly and very helpful and cheerful. Grounds were lovingly maintained and the atmosphere peaceful. Dinner was expensive and perhaps not what I would call gourmet, and wine list overpriced for lower quality wines compared to what is available in Noumea. Overall we plan to return to this resort as we loved our 5 day stay and fell in love with Ile des Pins. Wonderful for couples but also for families. Can't wait to return!
4-night trip

8/10 Very good

The location of the property is very exclusive. you can easily spend a whole day on Oro Bay, or pay a visit to Natural Pool. The staffs are all warm and friendly. We traveld with our 21 months old, and the hotel manager did everything he could to help us out with special needs. As he explained, the resort was closed for 2 yrs due to covid, they lost a lot of staffs. They just open up and they have dificulty to hire staff and need to train the new staffs. They will invest the income to bring it up to level. I apreciated the honesty, covid made a big impact to hospitality industry. They deserve some understanding. One thing we don't really agree with is they charge shuttle between the airport. At a such exclusive location and premium room rate, you would expect the hotel to offer free shuttle. Overall, if you want to enjoy private space and breath taking view, this place won't disappoint you.

8/10 Very good

Overall we had a lovely stay at this property but did have some criticism. Positive: The beach and natural pool (15 min walk) is beautiful! The water is crystal clear, and soft sand. We had a garden view, standard room which was spacious and bed was really comfortable. Lovely pool to relax at during the day or sun loungers on the beach. Also have hammocks in the garden which was lovely to read a book in the shade. Buffet breakfast had a good selection with fresh eggs and pancakes. Some great staff stood out - Marie in restaurant, Corinne at reception and Sebastian/Christian management. Negative: The food! Very expensive and bland. We skipped lunch entirely because we knew we’d be disappointed so if you’re foodies, I’d avoid New Calendonia entirely as we didn’t have any good food for our entire stay on the mainland either. If you do stay here, the snack menu is the best and you can opt for this at dinner (burger, pasta)! If you’re English speaking, the language barrier can be really challenging. Brush up on your French! We also need the boat excursion to Brosse island, we only saw one turtle but did then the island beach was sensational. Much cheaper to book direct with boat company before you arrive (half the price). We also tried to book a massage but fully booked so pre-book this if interested.
Mary, 5-night trip

10/10 Exceptional

We came here for our honeymoon. I wanted a beautiful beach away from people and noise and Le Meridien exceeded my expectations. The beach view bungalow was spacious and comfortable and we had our own balcony with lounger. I loved the cabanas on the beach and spent a lot of time reading there in peace and quiet. The breakfast buffet was good, similar to other resorts but the french toast was my favourite. The restaurant menu had limited options (no pizza or pasta or curry) but there were interesting specials every day and a wonderful buffet on Saturday. After dinner we would stroll back down the beach with a torch and watch the cute hermit crabs scuttle around. The staff were all lovely and helpful (especially Christian and the guy in the beach fare) even if they found it difficult to understand our kiwi English sometimes. If you like snorkelling you should walk around the sand river to the natural pool at low tide. At high tide you need use fins and to swim out 0.5km into the bay to find coral and lots of fish. Near the rock in the middle of the bay is a good spot. Also between Île Kônubutr and Île Mwâréya I saw turtles. There is also a nice 1 hour walk to Upi bay. It would be good if they had a boat to take you further out for snorkelling. Otherwise you have to take a shuttle to Kuto bay for the boat tour. Overall, it was a lovely place for a honeymoon.
Yvonne, 6-night trip

4/10 Fair

There was no pool during our 8 night stay (especially disappointing since the beach was closed due to shark attacks - not the hotel's fault obviously but made it worse). The alternative was to go to the hotel next door to use their pool but they had very loud construction going on each day. The pool was supposed to be back up and running halfway through our stay but the repairs went very slowly and then they couldn't get the water quality right after it was filled, so it was only opened on the afternoon of our last day! During the last few days there was construction outside out room during the day. There was a poor selection of evening eating options. We did enjoy the Latitude bar for pre-dinner drinks but even there, scaffolding was erected inside the bar for the last few days! No compensation was offered by the hotel for the reduced facilities, inconvenience and disruption. Most of the front desk staff were pleasant and helpful, and did their best to help us with activities and dealing with the airlines during the Isle of Pines airport blockade. Especially Luna, who was very helpful, patient and extremely pleasant to deal with!!! She went out of her way to help me deal with the airline when trying to find out about flight disruptions and re-booking options (which wasn't easy for a non-french speaker). She also did a wonderful job suggesting and arranging activities for us, all of which we enjoyed very much. The activities Luna helped us chose were the highlight of our h
John, 5-night trip

2/10 Poor

The hotel itself is not bad, definitely not responding to the stars it has or the price they charge. I did booking for two days, after a month they called me saying that they are gonna have an event so they need to cancel one night of my reservation. Considering how many places are on the island, it’s not best feeling the hotel to cancel one of the nights. Absolutely ridiculous. No one contacted Expedia for a refund, none of the staff knew about my situation, I had to explain over and over again to every member that came to the front desk. At the end I had to deal with the refund for more than an hour just to figure out that no one from the resort ever contacted the expedia. They were trying to convince me that my card was charged just for one night even though I have a proof of the charge for two nights. There was no apology, there’s no even a free transfer to the hotel considering they just got rid of someone just to take more money from someone else. With this type of attitude I’ll definitely not recommend going there seeing no one gave a …. For their customers. The room was clean and spacious with beautiful view. The food at the restaurant is mediocre and overpriced. The drinks were extremely bad. The area around the resort is beautiful just like every part of the island. You can stay in a cheaper place with better beaches and better service.