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Hotel de la Cite Carcassonne - MGallery Collection

5.0 star property
Luxury hotel in Carcassonne with spa and winery

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Photo gallery for Hotel de la Cite Carcassonne - MGallery Collection

Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Meeting facility
Exterior
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Premium bedding, pillowtop beds, minibar, in-room safe
In the heart of Carcassonne, Hotel de la Cite Carcassonne - MGallery Collection offers an unforgettable getaway. Enjoy a glass of wine from the attached winery, relax with Ayurvedic treatments at the spa, and savor French cuisine at La Barbacane 1 étoile restaurant. With free in-room WiFi and shopping on site, this luxury hotel is a haven for relaxation and indulgence.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Electric vehicle charging point
  • Connecting rooms available
  • Parking available
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Winery
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Steam room
  • Valet parking
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
  • Babysitting
  • Conference center

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
The current price is P16,012
P18,048 total
includes taxes & fees
Mar 30 - Mar 31

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite, 1 Double Bed, Terrace

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Double Bed, Terrace

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Classic Room, 1 King Bed, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed, Terrace, Garden View

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 1 Queen Bed, Terrace, Garden View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 Queen Bed

Standard Single Room, 1 Double Bed (Charming)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Family Room, Multiple Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room overlooking the gardens and ramparts - a king-size bed

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room overlooking the gardens and ramparts - a king-size bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Place Auguste Pierre Pont, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Basilica of St. Nazaire and St. Celse - 1 min walk - 0.1 km
  • Aude Gate - 2 min walk - 0.2 km
  • Narbonnaise Gate - 4 min walk - 0.4 km
  • Château Comtal - 5 min walk - 0.4 km

Getting around

  • Carcassonne (CCF-Pays Cathare) - 16 min drive
  • Castres (DCM-Mazamet) - 72 min drive
  • Couffoulens Station - 9 min drive
  • Pomas Station - 16 min drive
  • Carcassonne Station - 27 min walk

Restaurants

  • ‪Restaurant la Barbacane - ‬1 min walk
  • ‪Le Bar à Vins de la Cité - ‬1 min walk
  • ‪L'Escargot - ‬3 min walk
  • ‪Comte Roger - ‬2 min walk
  • ‪Le Trouvère - ‬3 min walk

About this property

Hotel de la Cite Carcassonne - MGallery Collection

A great choice for a stay in Carcassonne, Hotel de la Cite Carcassonne - MGallery Collection features a winery where you can enjoy a glass of local wine. You can visit the spa to indulge in deep-tissue massages, body wraps, or aromatherapy, and French cuisine is served at La Barbacane 1 étoile, which is open for breakfast, lunch, and dinner. This luxurious hotel also features a poolside bar, a steam room, and a seasonal outdoor pool. Fellow travelers like the helpful staff and overall property condition.

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 59 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Uncovered onsite valet parking (EUR 30 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Babysitting (surcharge)

What to do

  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Snorkeling nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1909
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Seasonal outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Winery on site
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Stair-free path to entrance

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Dining

La Barbacane 1 étoile - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Bar Blbliothèque - Onsite cocktail bar. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 30 for adults and EUR 15 for children

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:
  • Outdoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Full-service spa

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 80.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per pet, per night

Parking

  • Uncovered valet parking costs EUR 30 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • The seasonal pool is open from June to September
  • Reservations are required for massage services, spa treatments, and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Property Registration Number FR0F532662145

Also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Frequently asked questions

Does Hotel de la Cite Carcassonne - MGallery Collection offer free cancellation for a full refund?

Yes, Hotel de la Cite Carcassonne - MGallery Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel de la Cite Carcassonne - MGallery Collection?

Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Hotel de la Cite Carcassonne - MGallery Collection?

Yes, pets are welcome. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hotel de la Cite Carcassonne - MGallery Collection?

Yes. Valet parking costs EUR 30 per night. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Hotel de la Cite Carcassonne - MGallery Collection?

Check-in start time: 4 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

What is there to do at Hotel de la Cite Carcassonne - MGallery Collection and nearby?

Have fun with activities like boat tours, hiking, and kayaking, and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a winery and a seasonal outdoor pool. Hotel de la Cite Carcassonne - MGallery Collection also has a steam room and a garden.

Are there restaurants at or near Hotel de la Cite Carcassonne - MGallery Collection?

Yes, La Barbacane 1 étoile offers French cuisine.

What's the area around Hotel de la Cite Carcassonne - MGallery Collection like?

Hotel de la Cite Carcassonne - MGallery Collection is a short 1-minute walk from Historic Fortified City of Carcassonne and 4 minutes' walk from Narbonnaise Gate.

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Hotel de la Cite Carcassonne - MGallery Collection Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

An incredible hotel!
This hotel was phenomenal. I am well traveled, and found this to be exceptional. I was upgraded to one of the suites, where I had one of the largest balconies one could ever expect from a hotel overlooking the southwest of France. I also had another balcony in the sitting room. The staff was really friendly and helpful. One tip – you cannot really drive to this hotel. It’s hard to find, and you have to park a bit away in the parking lot and track up the hill into the walled city. .
Mark, 1-night trip

10/10 Exceptional

Great hotel!
Julia, 1-night trip

10/10 Exceptional

It was lovely staying in the walled city and the hotel was just perfect
Joanne, 3-night trip

10/10 Exceptional

Great facilities and good location.
Alessandro, 3-night trip

10/10 Exceptional

An absolutely gorgeous hotel that is in an excellent location and with beautiful gardens right on the walls of the city. It is like an oasis and we had a fantastic time! The restaurant is also excellent, especially great value is the lunch set menu.
Laura, 2-night trip

10/10 Exceptional

Wonderful!!!
Deborah, 2-night trip

10/10 Exceptional

The staff were amazing and so kind. We loved every moment at the hotel and we only wished that we stayed longe r
Anne, 1-night trip

10/10 Exceptional

Very good service, food and location. Comfortable room. Pretty hotel
anita, 1-night trip

10/10 Exceptional

A great stay
The hotel is inside the walled city, right next to the basilica. As no car is allowed to drive to the castle, the hotel offers a free shuttle to pick/drop you to the parking lot where you get in/off the taxi. The hotel has a lot of history but the condition itself needs some maintenance. The view from the hotel is unbeatable and the staff are super friendly. Overall is a very nice stay. Remember to book a taxi before arrival
1-night trip

10/10 Exceptional

Outstanding!
Gaetan, 1-night trip

10/10 Exceptional

stayed in a nice room with a deck and view during the offseason. deck might have been bigger than the room! lovely service.
Joshua, 2-night trip

10/10 Exceptional

Wow what an unbelievable hotel with such amazing surroundings
laurence, 1-night trip

10/10 Exceptional

Really goid
Christopher, 2-night trip

10/10 Exceptional

I loved this hotel. The stay made my trip to Carcassonne. Everyone at the hotel, from front desk to room service, was courteous and professional. I want to specially mention Julien at the front desk, who was very helpful. Its location is very convenient for exploring the old castle area. Also I loved the hotel bakery and restaurant Chez Christine, could have eaten there every single day.
Xiaowen, 4-night trip

10/10 Exceptional

Location and quality . Welcoming staff truly good value
Ian, 1-night trip

10/10 Exceptional

The hotel was absolutely lovely and the staff professional and helpful. A must stay if in Carcassonne.
Jean, 1-night trip

10/10 Exceptional

Great hotel in a not so convenient area
Jean, 1-night trip

10/10 Exceptional

Stunning hotel
Our stay here was amazing. We made a big mistake and only stayed one night. I cannot wait to go back!
Lorraine, 1-night trip

10/10 Exceptional

Stunning hotel
Our stay here was amazing. We made a big mistake and only stayed one night. I cannot wait to go back.
Lorraine, 1-night trip

10/10 Exceptional

Beautiful hotel, ideally placed for enjoying the historic walled city. Food was fabulous, the swimming pool an oasis of joy on a warm day Staff could not have been nicer.
William, 2-night trip

10/10 Exceptional

The staff was very helpful, the hotel was very clean and the room was beautiful. The only issue I would have is that the tub/shower was awkward.
Richard, 2-night trip

8/10 Very good

The setting is all.
Julia, 1-night trip

10/10 Exceptional

A unique and wonderful place
This was my second time at the hotel. 3 nights each. I enjoyed it so much both times. I love walking around the fortress especially after the tourists depart. The hotel is truly beautiful and the staff amazing. Nenita is a wonderful masseuse. The receptionists are so helpful. I already want to return.
Linda M, 3-night trip

10/10 Exceptional

Wonderful experience. We really enjoyed our time.
Markus, 2-night trip

10/10 Exceptional

We were biking the canal from Sète. This was an amazing property. Even if you can’t get a reservation stop on for a drink on the terrace or the bar.
Joshua, 1-night trip