8/10 Very Good
November 19, 2024
So Disappointed
I made it clear that I was there celebrating my birthday with my sister. I requested the suite with a couch, and I was at the hotel prior to anyone checking in (I was there at 8 am) and (Samee-the front desk rep) stated that the other suites, which had not even been checked into were assigned, but no one was in them. I know this because housekeeping was still cleaning them, and it could be seen from the hallway. I was told that my request could not be honored. I then said where are the chargers for Americans/English people who cannot charge their phones. They had no chargers to lend us but had them for us to purchase. You have guests from all over the world and no system for lending the chargers that you have in your possession and your business only has them to purchase. This practice is an underhanded money grab. Finally, I requested a to-go breakfast the night before due to having to leave early and not being able to sit and eat. I was told that I need to request it before 9; this is not outlined anywhere, nor is the charging situation. Overall, a disappointing stay from the beginning other than the note that they left wishing me a happy birthday with candies. This was very sweet. The tram is convenient and close, the breakfast is very good. The neighborhood is lovely if you care to walkabout without the hustle and bustle of the city. I chose this place for their high ratings with customer service; my visit was not reflective of the basic expectations.
Nicole
Nicole, 3-night family trip
Verified Hotels.com guest review
