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Pacific Star Resort and Spa

Photo gallery for Pacific Star Resort and Spa

Outdoor pool
On the beach, white sand, sun loungers
Terrace/patio
View from room
View from room

Overview of Pacific Star Resort and Spa

Pacific Star Resort and Spa

4.0 star property
Tamuning beachfront hotel with spa and outdoor pool

7.0/10 Good

998 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Refrigerator
Map
627b Pale San Vitores Road, Tumon, Tamuning, 96913

Room options

About this area

What's nearby

  • In Tumon

Getting around

  • Barrigada - A.B. Won Pat International Airport (GUM) - 5 min drive

Restaurants

  • Tony Roma's - 3 min walk
  • Jamaican grill - 4 min walk
  • Häagen-Dazs Cafe - 6 min walk
  • Meskla Dos - 6 min walk
  • Proa - 8 min walk

About this property

Pacific Star Resort and Spa

At Pacific Star Resort and Spa, you can spend time at the beach relaxing in a sun lounger, plus snorkeling is nearby. The outdoor pool provides a splash of fun, while guests in the mood for pampering can indulge in massages at the spa. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar. Other highlights at this upscale hotel include a fitness center and a poolside bar. The beach location and nearby shopping get good marks from fellow travelers.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 367 rooms
  • Arranged over 19 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Shared microwave
  • Room service (limited hours)
  • Water dispenser

What to do

  • On the beach
  • Bicycle rentals nearby
  • Golfing nearby
  • Snorkeling nearby

Working away

  • 9 meeting rooms
  • Conference space (5516 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers

Facilities

  • ATM/banking
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages

  • Chinese (Mandarin)
  • English
  • Filipino
  • Japanese
  • Korean

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Microwave (on request)

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Chandan Spa has 8 treatment rooms including rooms for couples. Services include massages. The spa is open daily.

Dining

Manhattan Steakhouse - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Pool Bar - This poolside bar serves light fare only. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 10–25 per person

Children & extra beds

  • Cribs/infant beds are available for an extra charge
  • Rollaway beds are available for USD 35.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 8:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and a shield is in place between staff and guests in main contact areas.

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>This property accepts credit cards and cash.</p>

Also known as

Guam Marriott
Guam Marriott Resort
Marriott Guam
Marriott Guam Resort
Marriott Resort Guam
Pacific Star Resort Tamuning
Pacific Star Resort
Pacific Star Tamuning
Pacific Star And Spa Tamuning
Pacific Star Resort and Spa Hotel
Pacific Star Resort and Spa Tamuning
Pacific Star Resort and Spa Hotel Tamuning

Frequently asked questions

Does Pacific Star Resort and Spa offer free cancellation for a full refund?
Yes, Pacific Star Resort and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pacific Star Resort and Spa?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Pacific Star Resort and Spa?
Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 8:00 PM.
Are pets allowed at Pacific Star Resort and Spa?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Pacific Star Resort and Spa?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon.
What is there to do at Pacific Star Resort and Spa and nearby?
Have fun with nearby activities like cycling and snorkeling, and practice your swing on the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Pacific Star Resort and Spa also has a fitness center and spa services.
Are there restaurants at or near Pacific Star Resort and Spa?
Yes, there's an onsite restaurant that offers ocean views and poolside dining. Nearby restaurants include Jamaican grill (4-min walk), Häagen-Dazs Cafe (6-min walk), and Meskla Dos (6-min walk).
Does Pacific Star Resort and Spa have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Pacific Star Resort and Spa like?
Pacific Star Resort and Spa is a short 8-minute walk from Ypao Beach Park and 6 minutes' walk from Tagada Guam Amusement Park. The local area is walkable and popular for its beaches.

Reviews

7.0

Good

6.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Good

I have stayed at this hotel in the past, and the amenities were great. They said that because of covid-19, everything was closed. The restaurants, the spa, the pool, the bars, the gym, the concierge, even some of the entrances to the hotel were all closed. Other hotels seemed to be open and operational. I really wish that they had found a way to make it work. This hotel has a lot of potential, but with everything being closed, I found out hard to overlook the old and aging property. The elevators almost got stuck a few times. The air conditioning could not keep up in the middle of the day. On high cool, our room was up to 77 even with an extra fan from the front desk.
10-night trip
Verified Travelocity guest review

2/10 Poor

Hot, no power for several nights, run down
We have stayed at this hotel many many times, as we travel to Guam for business very frequently. It's getting a little older, but was still a nice hotel until this last trip. The power went out on 3 different occasions during the 10 night stay, effectively locking us out of our rooms until 2 - 4 am on all 3 nights power was out. Additionally, the AC units were not working, and the rooms were incredibly hot, with no air circulation. All the guests were on the 16th floor, and all other floors blocked off (not sure if this was due to Covid or not.) The pool is also closed due to Covid, which is understandable, but frustrating due to the heat. The hotel is getting very run down and definitely needs to make some drastic improvements soon!
NadiA, 7-night business trip
Verified Hotels.com guest review

4/10 Fair

Property and service has deteriorated beyond belief.. it used to be a decent place to stay.. no longer there..
6-night business trip
Verified Orbitz guest review

6/10 Good

2-night trip
Verified Expedia guest review

4/10 Fair

4-night trip
Verified Expedia guest review

6/10 Good

The service was outstanding. The people we encountered were extremely friendly. However, the resort needs some help. The AC was mediocre at best. Which created a huge humidity problem. The carpet felt almost damp when you stepped on it barefoot and the tile in the bathroom was actually wet with humidity. The room rarely got below 80 degrees F. Which made it difficult to sleep. To be fair I didn’t report it until the last day. But it was not addressed to my knowledge. The room Smelled stale and moldy as the days went on. With a little TLC this resort could be outstanding. But in this shape definitely not worth the price!
Joanna, 4-night trip
Verified Hotels.com guest review

4/10 Fair

The view was amazing... my kids were happy to be spending the weekend at the hotel. Unfortunately, we checked in @ 3:00pm & checked out at 12:am the following morning. The room was dusty, the carpets felts weird & the AC wasn’t working. We assumed that the room would’ve gotten cold by the evening and tried to remain optimistic about the room.We called front desk around 11:00 pm and was only informed that there was a problem with the AC for the entire building. Thank you to the staff for understanding. I Hope next time around the conditions will improve.
1-night family trip
Verified Expedia guest review

4/10 Fair

Nope
This whole hotel needs a reno. The rooms are so old and dated. The worst was the dirty and smelly carpet. There was not one place in the room that didn't look delapatated and in need of repair, from the cocking om the shower, old furniture, stainijg, etc. We won't stay here again. It literally felt like staying at some highway inn motel.
1-night trip
Verified Hotels.com guest review

8/10 Very Good

It was a good idea to have a good time and an original post on my own experience and the most important thing is to be understood.
Joseph, 1-night family trip
Verified Expedia guest review

8/10 Very Good

Marilyn, 5-night family trip
Verified Hotels.com guest review