2/10 Poor
December 18, 2024
Totally unsatisfactory!!!
Our room accommodations were totally unsatisfactory! I called the desk to assist as the toilet was not functioning. At this time my 91 year old husband was in bed. It was 9:30 and we had a long day.The staff attempted to fix the toilet, apologized. He thought it was ok and would note to have maintenance come in the morning. I called the staff a second time as the toilet was not functioning!!! There was no way we could spend the night in this room!!! The staff gave us another room next door. My husband got out of bed, dressed and I gathered our belongings to go to the room next door. That room was generally satisfactory HOWEVER the TV did not work. Over all a challenging stay, after a long day. I look for Marriott to credit the cost of our room!!! I look forward to hearing from Marriott!
Pauline
Pauline, 1-night family trip
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