2/10 Poor
August 11, 2019
My journey in Azur plaza was horrible, 1st at check in, cant find my reservation (paid in full online) and had to argue for hours, finally at 3am, their staff assigned a room, worst I ever seen. Humidity and moisture on the wall, toilet stinks with broken seat, I have pictures to upload.
In the morning at verification with the front desk, still cant find my reservation. I had to contact expedia and they got a hold of their manager.
Receptionist of night shift was horrible, poor communication, low to null problem solving skills. Expected better in the morning, but find the same attitude. I kept telling them to check with their manager, expedia got a hold of him. They ignored me, until the manager show up and told them to assign a room for me. Hours of waiting.
At that time they told me about the root cause of the issue, the property ownership changed 6 months ago and all paiment was processed to the old account.
They wasted my time and my energy for 2 days to tell me this dumb story.
I will never ever go back to Azur plaza again and I will never recommend it.
Verified traveler
4-night family trip
Verified Expedia guest review