Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel puts you just a 5-minute drive from St. James' Park. You can visit the spa to indulge in deep-tissue massages, body wraps, or mani/pedis, and Hawthorn Restaurant serves breakfast. An indoor pool, a bar/lounge, and a fitness center are other highlights at this eco-certified hotel. Fellow travelers love the helpful staff and breakfast. Public transportation is just a short walk: Central Station is 6 minutes and Central Station is 7 minutes.
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Offsite parking nearby (GBP 12 per night)
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:30 AM–11 AM on weekends
Restaurant
Bar/lounge
24-hour room service
What to do
Golfing
Working away
Business center
Meeting rooms
Conference center (3003 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Facilities
1 building/tower
Built in 2015
Safe-deposit box at front desk
Terrace
Fitness center
An indoor pool
Full-service spa
Spa tub
Sauna
Massage/treatment rooms
Steam room
Vegan dining options
Vegetarian dining options
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Banquet hall
Accessibility
Elevator
Assistive listening devices available
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Room amenities
Be entertained
40-inch flat-screen TV
Satellite TV channels
Pay movies
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Slippers
Iron/ironing board
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Free crib/infant bed
Freshen up
Private bathroom
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Special features
Spa
Mineral House has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a spa tub and a steam room.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
Dining
Hawthorn Restaurant - This restaurant serves breakfast only.
The Gin Bar - This restaurant serves lunch and dinner. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately GBP 18.95 for adults and GBP 9.47 for children
Late check-out can be arranged for an extra charge (subject to availability)
Parking
Parking is available nearby and costs GBP 12 per night
Pool, spa, & gym (if applicable)
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hotel Crowne Plaza Newcastle - Stephenson Quarter
Crowne Plaza Newcastle Stephenson Quarter Hotel
Crowne Plaza Newcastle Stephenson Quarter Newcastle-upon-Tyne
Crowne Plaza Newcastle Stephenson Quarter
Crowne Plaza Newcastle - Stephenson Quarter Newcastle-upon-Tyne
Crowne Plaza Newcastle Stephenson Quarter
Crowne Plaza Newcastle Stephenson Quarter an IHG Hotel
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel Hotel
Frequently asked questions
Does Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Yes, there's an indoor pool.
Are pets allowed at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
No, this hotel doesn't have a casino, but Genting Casino Newcastle (2-min walk) is nearby.
What is there to do at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel and nearby?
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel has a spa and an indoor pool, as well as a steam room.
Are there restaurants at or near Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Yes, there's an onsite restaurant, Hawthorn Restaurant.
What's the area around Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel like?
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel is a short 6-minute walk from Central Station and 16 minutes' walk from St. James' Park. Travelers say that the hotel is in a great location.
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
January 13, 2025
Simon
Simon, 1-night trip
Verified Hotels.com guest review
2/10 Poor
January 13, 2025
David
David, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
January 8, 2025
Well located, friendly staff and great amenities
Conveniently located for train station and exploring the city. Friendly and helpful staff. Nice pool and gym too. Great value for money
Gerard
Gerard, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
January 6, 2025
Very nice hotel
Really nice hotel. Perfect location for the Arena - 10 minute easy walk away. Car park is also very convenient ( park on level 10 as it's direct access to the hotel ) Room was very nice and bed was comfortable. Breakfast was excellent.
LISA
LISA, 2-night trip
Verified Hotels.com guest review
6/10 Good
January 6, 2025
Comfortable stay but a little disappointed.
Stayed here with a friend on new year to chill out and bring in the new year with a swim and sauna.
When we arrived we were given the keys to our room straight away and the staff were very polite and attentive.
Our room was lovely. The bed was comfortable and the room was clean. The bathroom was large and there was tea/coffee facilities and a fridge. We had a good nights sleep.
Before coming to stay we had called to hotel to ask if the pool would be open when we arrived. They advised that it would be open to 9pm. When we arrived at 9pm we were advised it was shut. We then again asked in the morning if we could use the facilities and was advised this was ok. We went for some food and came back and were advised we would have to wait an hour for the pool. This was disappointing as this was the third time we had enquired about the pool and could not access it and had to travel home having not being able to use them. This was pretty disappointing considering we just wanted to come here to relax and were not able to. However, I appreciate it was new year and maybe on another day this would not have been the case.
Can’t comment on the food as we didn’t eat here but it did look nice and the drinks we had were also nice. The staff were very polite and if it hadn’t been for the pool situation I would have returned again.
Jordan
Jordan, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
January 5, 2025
James
James, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
January 4, 2025
Richard
Richard, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
January 4, 2025
Michael
Michael, 1-night trip
Verified Hotels.com guest review
4/10 Fair
January 4, 2025
Alan
Alan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 31, 2024
Dan
Dan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 30, 2024
Check in hold ups
Nice stay. Several of our party (3rooms) were not able to check in at 3 and waited until after 4 for room allocation. This did not help with the children as they wanted to use the pool and had no room number or anywhere to change. Luckily they all used our room not that convenient though.
Yvonne
Yvonne, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
December 27, 2024
Cheryl
Cheryl, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 25, 2024
Martin
Martin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 23, 2024
Olivia
Olivia, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 21, 2024
Sarah
Sarah, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 19, 2024
Great stay . Friendly staff. Lovely rooms. Highly recommended
James
James, 1-night trip
Verified Hotels.com guest review
2/10 Poor
December 18, 2024
Fraser
Fraser, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 15, 2024
Joseph
Joseph, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 14, 2024
Night away in the Toon
Staff were friendly, room was clean and comfortable, bed was comfortable. Bar area was nice and relaxing even though it was busy with people celebrating Christmas.
G A
G A, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 14, 2024
Hazel
Hazel, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
December 14, 2024
Great & Convenient
Great stay, convenient location, with the ability to add parking onto your booking, which was handy if you want everything covered when you arrive. Staff were friendly and formal on the front desk, and during breakfast. So polite you feel like a VIP.
Room was in good condition, but signs of wear, and no bin bag. Nothing wrong with that though as it was comfy and amenable.
Verified traveler
1-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
December 14, 2024
Janina
Janina, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
December 13, 2024
Gary
Gary, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 10, 2024
Nicole
Nicole, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 10, 2024
Utility arena visit
Booked a one night stay to attend a concert at the nearby arena.
Very nice hotel with first class staff.