Santo Domingo (JBQ-La Isabela Intl.) - 44 min drive
Airport shuttle (surcharge)
Restaurants
Maximo Playa - 18 min walk
Bocana Beach Restaurant - 16 min walk
Boca Marina - 2 min walk
Burger King - 17 min walk
Venecia Pescado Frito - 17 min walk
About this property
Hotel Refugio Neptuno's
At Hotel Refugio Neptuno's, you'll be within a 10-minute drive of Boca Chica Beach. Guests can take a dip in the outdoor pool, and free perks include WiFi, self parking, and cooked-to-order breakfast daily between 7:00 AM and 10:00 AM. A terrace and a garden are other highlights. Fellow travelers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
20 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 1 PM
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9 PM
Front desk staffed during limited hours
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
No cribs (infant beds)
Pets
Pets stay free (dogs and cats only, 1 total)
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Onsite RV/bus/truck parking (fees apply)
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Smoke-free property
Property amenities
Food and drink
Free cooked-to-order breakfast each morning 7:00 AM–10:00 AM
Room service (limited hours)
Traveling with children
Children stay free (see details)
What to do
Beach nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Laundry facilities
Pool loungers
Facilities
2 buildings/towers
Garden
Terrace
Library
An outdoor pool
Beaux Arts architecture
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Ceiling fan
Minibar
Iron/ironing board (on request)
Sleep well
Premium bedding
Freshen up
Private bathroom
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Food and drink
Full-sized refrigerator/freezer
More
Daily housekeeping
Connecting/adjoining rooms available
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of USD 30 per vehicle (one-way)
Pool, spa, & gym (if applicable)
Pool access available from 8 AM to 10:00 PM
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards, mobile payments and cash.
Also known as
Hotel Refugio Neptuno's
Hotel Refugio Neptuno's Boca Chica
Refugio Neptuno's
Refugio Neptuno's Boca Chica
Neptuno`s Refugio Hotel Boca Chica
NEPTUNO'S REFUGIO Dominican Republic/Boca Chica
Hotel Refugio Neptuno's Hotel
Hotel Refugio Neptuno's Boca Chica
Hotel Refugio Neptuno's Hotel Boca Chica
Frequently asked questions
Does Hotel Refugio Neptuno's offer free cancellation for a full refund?
Yes, Hotel Refugio Neptuno's does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Refugio Neptuno's?
Yes, there's an outdoor pool. Guests have pool access from 8 AM to 10:00 PM.
Are pets allowed at Hotel Refugio Neptuno's?
Yes, cats and dogs stay free, with a limit of 1 total.
Is parking offered on site at Hotel Refugio Neptuno's?
Yes, there's free self parking. RV/bus/truck parking is available.
Is airport shuttle service offered by Hotel Refugio Neptuno's?
Yes, an airport shuttle is available. The charge is USD 30 per vehicle one-way.
What are the check-in and check-out times at Hotel Refugio Neptuno's?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 1 PM.
Is there an onsite casino at Hotel Refugio Neptuno's?
No, this hotel doesn't have a casino, but Dream Casino Be Live Hamaca (15-min drive) and Casino Colonial (28-min drive) are both nearby.
What is there to do at Hotel Refugio Neptuno's and nearby?
Hotel Refugio Neptuno's has an outdoor pool and a garden.
What's the area around Hotel Refugio Neptuno's like?
Hotel Refugio Neptuno's is a short 16-minute walk from Boca Chica Beach and 17 minutes' walk from La Matica Island.
Hotel Refugio Neptuno's Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
4/10 Fair
February 7, 2025
Damon
Damon, 1-night trip
Verified Hotels.com guest review
4/10 Fair
February 5, 2025
It is what it is!!!
This was my first time and last time staying at Neptuno's Refugio. It was so many issues, that it wasn't worth bringing it to the hotel's staff's attention, it wouldn't have made a difference. But a short version of issues were that they shut off the water from about midnight until 5:30am in the morning. Also, the moldy smell, very outdated furniture and appliances. The A/C leaked water on the bed and floor. It was puddles of it. I'm speaking of my unit, which was room 2A. I wouldn't be surprised if they demolish this hotel ASAP! It's nearly on it's last breath. The best thing was sitting out on the balcony and having a stiff drink and knowing I only had 2 days to tolerate my stay. The balcony is huge and with a decent Oceanview!!!
Verified traveler
2-night trip
Verified Hotels.com guest review
4/10 Fair
January 3, 2025
Mushrooms growing in the bathroom
Pros:
- the staff are lovely and extremely helpful even though most don’t speak English
- I felt safe in the room (albeit not in the area)
- bed was clean
- breakfast was great
- check in/out was easy
- good selection of restaurants in area
Cons:
- mushrooms and mould growing around the room (see photos)
- my room backed onto someone’s house and there was loud conversation/construction meaning I couldn’t get a lie in
- very loud atmosphere around the hotel making it difficult to sleep
- not very close to beach unless you went into marina restaurants
- no room cleaning so no top ups of things like toilet paper (was there for 5 days)
- old and needs refurbishing
- swimming pool surrounded by stagnant water and so mosquitos
Verified traveler
5-night trip
Verified Hotels.com guest review
6/10 Good
October 20, 2024
Barbara J
Barbara J, 1-night trip
Verified Expedia guest review
2/10 Poor
September 11, 2024
Jariely
Jariely, 1-night trip
Verified Expedia guest review
6/10 Good
September 10, 2024
rachel
rachel, 2-night trip
Verified Expedia guest review
10/10 Exceptional
September 2, 2024
Excellent place
Ben
Ben, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
August 28, 2024
El hotel es cómodo, limpio y el personal es amable y servicial. La habitación estaba limpio y con un rico aroma desde que entra. El lobby estaba welcoming, es un buen sitio para dormir está cerca del monumento de Santiago y circus. El parqueo fue rápido y el desayuno es delicioso un 10 de 10. Lo recomiendo mucho.
candy
candy, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
August 22, 2024
The paring is a big problem
Franciyou
Franciyou, 5-night trip
Verified Expedia guest review
2/10 Poor
August 18, 2024
The hotel is really out dated. All the furnitures are old and dusty. The room smells really moldy. Area is really not up to date. Breakfast was not enjoyable. It was a poor area for breakfast dining.flies were all over the breakfast tables.
Tanola
Tanola, 1-night family trip
Verified Expedia guest review
6/10 Good
August 12, 2024
It was ok for the price. Breakfast was great!
Jesus
Jesus, 4-night trip
Verified Hotels.com guest review
6/10 Good
August 9, 2024
Old hotel needs updated
Ivania
Ivania, 1-night family trip
Verified Expedia guest review
2/10 Poor
August 6, 2024
No hot water
Celia
Celia, 1-night family trip
Verified Expedia guest review
2/10 Poor
August 3, 2024
Daniel
Daniel, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
July 31, 2024
Jean
Jean, 1-night trip
Verified Expedia guest review
4/10 Fair
July 31, 2024
Raysa
Raysa, 4-night trip
Verified Expedia guest review
6/10 Good
July 30, 2024
Room was ok for one night only. Breakfast was good.
Jacqueline
Jacqueline, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
July 15, 2024
I like the areas beautiful restaurants and bars
Pascal
Pascal, 2-night trip
Verified Travelocity guest review
8/10 Very Good
July 13, 2024
We loved our stay. This is a tiny guest house boutique style hotel. The room was clean. The AC was only in the bedroom but freezing cold. You’ll need paper towels and wash clothes for hand drying and bathing. Breakfast was wonderful. Best coffee. Plenty of beautiful restaurants and about a 7 minute walk to the popular beach. Very safe area, even at night.
Kiesha M
Kiesha M, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
June 30, 2024
Leoncio
Leoncio, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
June 17, 2024
I like and enjoy
leybis
leybis, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
June 3, 2024
Is very good to stay. the breakfast is very good and the stall very kind
CARLOS
CARLOS, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
June 3, 2024
Guest services were nice pleasant. They walked me to my room and will show you around the property. Everything was clean and easy access to the beach and restaurants. The area is under construction as of the time of my visit but during my vacation I stayed at multiple hotels and this is the best hotel Ive been too in DR.
Christopher
Christopher, 1-night romance trip
Verified Expedia guest review
8/10 Very Good
May 31, 2024
The staff are amazing and Elvis communicated really important information which was priceless. He organised transfers and was extremely helpful.
The property is undergoing renovations and my room was a bit tired. I hope to return soon and spend a little more time there and explore the area.