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Neptune Paradise Beach Resort & Spa

4.0 star property
Diani Beach beachfront resort with spa and outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Neptune Paradise Beach Resort & Spa

Outdoor pool, pool umbrellas, sun loungers
On the beach, white sand, beach umbrellas, beach towels
Poolside bar
In-room safe, desk, free cribs/infant beds, free WiFi
On the beach, white sand, beach umbrellas, beach towels

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Free breakfast
  • 24/7 front desk
  • Pool
  • Spa
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 poolside bars
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Sauna
  • Beach umbrellas
  • Beach towels
  • Children's pool
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Refrigerator
The price is P17,217
P20,315 total
includes taxes & fees
Jan 23 - January 24, 2025

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room

In-room safe, desk, free cribs/infant beds, free WiFi

Superior Room

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Ceiling fan
Private bathroom
Hair dryer
  • 27 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room, Oceanfront

In-room safe, desk, free cribs/infant beds, free WiFi

Superior Room, Oceanfront

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Ceiling fan
Private bathroom
Hair dryer
  • 27 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room, Garden Area

In-room safe, desk, free cribs/infant beds, free WiFi

Superior Room, Garden Area

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Ceiling fan
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

Similar properties

Exterior

Southern Palms Beach Resort

Pool
Free breakfast
Airport transfer
Free parking
8.0 out of 10, Very Good, (169)
The price is P19,359
P22,843 total
includes taxes & fees
Jan 5 - January 6, 2025
Southern Palms Beach Resort
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About the neighborhood

Map
Diani Beach Road, Diani Beach, Galu Kinondo, Diani Beach, 80400

What's nearby

  • Diani - Chale Marine National Park and Reserve - 1 min walk
  • Diani Beach - 4 min walk
  • Galu Kinondo - 8 min walk
  • Kaya Kinondo Sacred Forest - 8 min drive
  • Tiwi Beach - 41 min drive

Getting around

  • Ukunda (UKA) - 21 min drive
  • Mombasa (MBA-Moi Intl.) - 93 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Havana Bar, Diani Beach - ‬8 min drive
  • ‪Nomad's Beach Bar And Restaurant - ‬6 min drive
  • ‪Coast Dishes - ‬11 min drive
  • ‪Kole Kole Restaurant - ‬4 min drive
  • ‪Tandoori - ‬5 min drive

About this property

Neptune Paradise Beach Resort & Spa

At Neptune Paradise Beach Resort & Spa, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be within a 5-minute walk of Diani Beach. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in massages, body wraps, and mani/pedis. Peponi, one of 4 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this all-inclusive resort include 2 poolside bars, a free kid's club, and a bar/lounge.

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Languages

English, French, German, Swahili

At a glance

Hotel size

  • 92 units

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–9:30 AM
  • 4 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Archery
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Pool table
  • Golfing nearby
  • Windsurfing nearby

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Mosquito nets
  • An outdoor pool
  • Full-service spa
  • 2 outdoor tennis courts
  • Sauna
  • Banquet hall

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, 5enses Sea Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

Peponi - This buffet restaurant specializes in international cuisine and serves lunch and dinner.
Olive Kitchen - Overlooking the pool, this restaurant serves lunch and dinner. Open daily.
Deck Restaurant - Overlooking the ocean, this restaurant serves dinner only. Open daily.
Jungle Restaurant - This poolside restaurant serves lunch, dinner, and light fare. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards and cash.
Cashless transactions are available.

Also known as

Beach Resort Paradise
Neptune Paradise Beach
Neptune Paradise Beach Resort All Inclusive Ukunda
Neptune Paradise Beach Ukunda
Neptune Paradise Resort
Neptune Paradise & Spa Diani
Neptune Paradise Beach Resort Spa
Neptune Paradise Beach Resort & Spa Resort
Neptune Paradise Beach Resort & Spa Diani Beach
Neptune Paradise Beach Resort Spa All Inclusive
Neptune Paradise Beach Resort & Spa Resort Diani Beach

Frequently asked questions

Does Neptune Paradise Beach Resort & Spa offer free cancellation for a full refund?
Yes, Neptune Paradise Beach Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Neptune Paradise Beach Resort & Spa?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Neptune Paradise Beach Resort & Spa?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Neptune Paradise Beach Resort & Spa?
Yes, there's free self parking.
Is airport shuttle service offered by Neptune Paradise Beach Resort & Spa?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Neptune Paradise Beach Resort & Spa?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Neptune Paradise Beach Resort & Spa and nearby?
Have fun with onsite activities like windsurfing, archery, and snorkeling and improve your game at the onsite tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Neptune Paradise Beach Resort & Spa also has 2 poolside bars and a sauna, as well as a Turkish bath and a garden.
Are there restaurants at or near Neptune Paradise Beach Resort & Spa?
Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining.
Does Neptune Paradise Beach Resort & Spa have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Neptune Paradise Beach Resort & Spa like?
Neptune Paradise Beach Resort & Spa is located on the waterfront in Galu Beach, a short 1-minute walk from Diani - Chale Marine National Park and Reserve and 4 minutes' walk from Diani Beach.

Neptune Paradise Beach Resort & Spa Reviews

Reviews

8.6

Excellent

8.4/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Amazing place to go to, facilities and the staff were amazing, the beach was beautiful during the day and night, comfortable accommodation and food was in abundance and the drinks, all in all 5* from me
Peter, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Trizah, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Andrea, 4-night romance trip
Verified Expedia guest review

4/10 Fair

Beautiful looking. Clean pools. Friendly and welcoming staff. Amazing white sand beach. Aggressive monkeys. Appalling food hygiene - got ill on 2nd day. Left on 4th morning when I was well enough to travel. Hot food not actually hot. Orange juice watered down so it was a pale yellow colour. Flies everywhere in the food pavilion in and around the buffet. A lot of food not covered. Salads etc not kept in cool cabinet, just out in the open. Tablecloths filthy and not changed while we were there. Ridiculous pre booking required for pizzeria including ordering food 24 hours in advance.
8-night trip with friends
Verified Ebookers guest review

8/10 Very Good

5-night trip
Verified Expedia guest review

6/10 Good

4-night trip
Verified Expedia guest review

10/10 Exceptional

Neptune Paradise holidays
Stunning beach, great location, spacious and very clean room, nice and friendly staff, just perfect holidays. I also did 2 days Safari in Tsavo East and day trip to Mombasa town and Haller Park where you can feed giraffes.Marco Polo agency is just accross the road.
Hana, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Diani beach is a gem
Amazing beach front ! white sands, clean and good food.
1-night family trip
Verified Hotels.com guest review

6/10 Good

The setting is amazing. The hotel, itself, is okay. The food needs improvement as do the quality of the included drinks. The rooms are average. The staff is wonderful. Overall, I would recommend this place, but it's definitely not a 4 star place.
6-night trip
Verified CheapTickets guest review

10/10 Exceptional

Gorgeous all-inclusive resort on pristine beach
Wonderful! Looking forward to staying at Neptune again.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Awesome location and Excellent Service
I stayed at Neptune Paradise Hotel and Spa - I was very delighted with the service. The smiling and friendly staff made my stay at the hotel very pleasant. The range of activities available on site makes are fun and make the time fly by fast. I had a great time at the hotel and would definitely recommend it to all my friends and family. Thank you Staff of Neptune Hotel for making my holiday awesome.
Marf, 10-night trip
Verified Ebookers guest review

10/10 Exceptional

Lovely hotel with beautiful grounds.
It was a very nice stay. Easy to get around and lots to do. We enjoyed the food and the whole ambience. I would definitely recommend.
lilu, 4-night trip
Verified Expedia guest review

8/10 Very Good

Amazing hotel!
Beautiful hotel with clean white sand beach. The staff is very helpful and amazing. Beautiful ambience. I'm definitely coming back!
Winnie, 2-night trip
Verified Expedia guest review

8/10 Very Good

Kanti, 4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Texan's in Paradise
We stayed in the garden area in two upstairs rooms. Very clean and was comfortable with outside balcony. Basically just used the place for sleeping. If we didnt have anything planned for the day we spent time at the large pool with swim up bar. Douglas is a great guy and he took care of us while we were there. When the pool closes at 6 PM, we just headed over to the main bar and Gerald was the man of the hour. The Resort had entertainment at 9 PM every night that we were there and was awesome. All of the Resort staff was great to us and restaurants were very impressive. Buffet style with all kinds things to try. The resort can make arrangements for fishing, snorkeling, scuba diving, etc.
Verified CheapTickets guest review

8/10 Very Good

Beautiful Grounds, excellent staff
The hotel was extremely welcoming and each staff member does their bit to make you feel welcome. The grounds are very pleasing and relaxing.
Verified Expedia guest review

4/10 Fair

Fell well below my expectation
-Overall I would not come back here again, I was not impressed Staff: Most of the staff in the restaurant were not attentive and were very slow in processing orders. The staff at the cooking station were not friendly. On the other hand, the security guards along the beach area were talkative to the point they would not leave us alone which I found to be very annoying when I travel so far away to relax, rather then to be constantly distrubed Food Quality: The food quality was utterly disappointing to such an extent that I would not feed it to my pet. The food has absolutely no taste whatsoever and needs drastic improvement Checking time: the checking time took way too long, approx 45 minutes Room design: the rooms need to be renovated and updated. Toilet did not flush properly
Verified Expedia guest review

10/10 Exceptional

Gem in gula beach
The location , the food, the servers, the beach!! Everything is incredible! This place is a gem! I want to go back !!
Verified Hotels.com guest review

10/10 Exceptional

Beautiful Hotel
Beautiful hotel and view! The merchants on the beach was a major black eye! The hotel and local authorities need to work on a better system to sell local merchandise and water activities....
Verified Expedia guest review

10/10 Exceptional

Really was a Paradise
Lovely hotel with a stunning view of the beach, staff are amazing! Really friendly and helpful. Great spa facilities with cheap prices. Food choice was good with a great fresh fruit selection as well.
Verified Expedia guest review

10/10 Exceptional

Clean, friendly and lots to do
The rooms were very nicely laid out and the beds were very comfortable. Plenty of sockets, a TV, a lovely hot shower and desks. The hotel was spotless and well kept. At mealtimes there was a lot of variety of food and they even had african specialities laid out to try. The food was very nice and the staff very attentive. The staff were very friendly all over the hotel offering to help with anything all the time. Stephen in the pool bar was fantastic and kept us amused for our whole stay. Our little one also enjoyed seeing Stephen whenever we went into the pool. The beach was beautiful and the sands were white although if you wanted reef you had to get a boat out as it was too far out; but there are plenty of people on the beach offering excursions for this and more. There was always entertainment on a night and the staff were always ready to refill your drinks. Overall, really enjoyed our stay and would stay again.
Verified Expedia guest review

4/10 Fair

I don't know what to say
First off I booked a stay at Neptune Paradise, but wasn't told that Neptune Paradise was closed and was forced to stay at the Palms...didn't have the extras that I was planning, don't know if all the rules were the same at both locations but I wasn't pleased...could not connect to wifi inside of my room had to step out back to the balcony...it was all inclusive but for some reason they didn't restock the bottle water in your room? also did not have power converters or plug in's for American electronics. It was low season which sucked even more since they didn't allow company in your room??!! it was pretty bad and I was stuck there for 5 days!!!...its weird tho because when I booked my hotel almost 3 weeks before going expedia said that the 92hotel room only had 3 rooms left so im trying to understand why it was so empty??!!! love the area but advice you stay at one of the resorts on Diani beach less rules more to do. The views the beach are nice very nice just wish it was all that I paid for
Verified Expedia guest review

8/10 Very Good

Not bad
Good
Verified Hotels.com guest review

6/10 Good

Beach hotel
It was disappointing that no-one warned us that a taxi needed to be booked for the 40 km ride from the airport to the hotel, especially as we arrived at 03.30 and then faced a one and half hour car ride. Otherwise the overall experience, food excepted (see below), was satisfactory. The red wines were acceptable, but the dry whites were dreadful. Turkish Airlines were very good.
Verified Expedia guest review

8/10 Very Good

Extremely nice beach and pools
Very good hotel, rooms were clean and lots of room. Food in the hotel restaurants was good. Diani beach is awesome.
Verified Hotels.com guest review