4/10 Fair
December 30, 2024
After I booked the hotel I received a couple of emails from Monica the manager of the property telling me the requirements to come here including a 24hours COVID-19 test in order to show negative results. On Christmas fay I had to have a doctor coming to the hotel in Santiago to administer the test and provide results. It has been very difficult very expensive and not necessary. The request from the hotel is outdated since 2022 the Easter Island authority stopped the mandate. Furthermore the sign on the window telling guest that management will reopens at18:50 was not correct. After I waited 1hour the other day I had to go to a restaurant to make a phone call and ask to have a person open the office. Finally the breakfast did not provide banana and when I asked for pineapple that told me it was too expensive to buy. I pineapple cost 5 dollars. On the positive the location is excellent.
Adriana
Adriana, 4-night family trip
Verified Hotels.com guest review
