8/10 Very Good
January 3, 2025
Non festive New Year's eve
We really enjoyed Siem Reap. The hotel staff were helpful and friendly. However, we were extremely disappointed not to be ''allowed'' out at the poolside New Year's eve celebrations to buy a drink to ring in the new year because according to staff if we were not paying for the entire dinner, we could not join ''only to buy a drink.'' As hotel guests we found it very insulting that we could not do this. It felt as if we were being forced to pay for an event that we did not wish to attend. We have never had this experience anywhere else before as all hotels prior in various countries made guests feel welcomed by having them participate in New Year's as they wish. It was the first time I was somewhere and went to bed before midnight due to this rigidity. It really ruined our otherwise excellent 4 nights/5 days stay in Cambodia, as ringing in New Year with fireworks and drinks is part of a yearly tradition we do at different hotels around the world. Very unfortunate. Note: the area is large and had lots of space to accommodate guests who chose not to participate in the 6 hour long dinner party event. Susanne
Susan
Susan, 4-night trip
Verified Hotels.com guest review
