6/10 Good
January 26, 2025
Great hotel, needs better hospitality
We stayed at the lovely looking and spacious hotel for one night as a family.
Must say the reception staff was extremely professional, smiling and courteous. We were given the key to our suite which was spacious, comfortable and had a lovely bathroom attached to it. Brilliant sleep.
We were told a baby cot had been placed in the room which was not there, but no problem.
Great fitness facilities, superb swimming pool with warm water, so really brilliant.
Now I come to to the major issue I think the hotel has, absolutely terrible breakfast hospitality manager! We were greeted with a colder than scotland hello, the gentleman clearly had no inclination to smile or be courteous.
We noted he continuously kept roaming about, constantly literally 'throwing' cutlery into designated boxes, at one point when I was trying to pour milk i my mig, he literally arrived on site to suddenly want to pick a jug of milk next to my arm, trying to reach over my arm to pick it. Im probably sounding a snob here, which I truly am not, but the restaurant had only four tables occupied when this was happening. Interestingly, he was more occupied walking about than actually filling in the near empty breakfast containers.
I went to get coffee from the coffee maker, when I heard three people loudly arguing in the kitchen, not very pleasant at all!
This left us hugely confused, lovely reception staff but terrible bfast experience.
Junaid
Junaid, 1-night family trip
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