2/10 Poor
December 22, 2024
Harassed by reception staff
The service at the hotel couldn’t have been worse. Each time we dialed to get room service, the line was busy. When we did get ahold of them, they didn’t respond to the service.
In room dining was extremely overpriced and terrible. The selection was also poor in the restaurants. The restaurant staff were the only nice employees. Those at the front desk and reception were not.
Upon checkout, we were told to head to the “smaller” office near the next. When we arrived (walking, though we asked for a cart and one wasn’t available), we were told we had an outstanding balance and they couldn’t charge us at that desk. They requested we walk (they couldn’t reach the person with the cart) down to reception to settle the bill and take our bags with us. This is in 80+ degree weather and we had to catch a ferry so we didn’t have time. We told them to charge the card on file and left to catch our ferry.
Just after we left, Anna at reception sent me threats on WhatsApp and called me to tell me that she would inform immigration and I wouldn’t be able to leave the island. She sent a barrage of messages, which I didn’t see while driving. When I responded I asked her to send me a bill via email and I would settle it. She emailed me a PDF bill with no link for payment. Hours later she finally sent a link with a notification that she has put an alert with immigration. This all was within just hours of us departing and asking them to charge the card. We were harassed. I will never return.
Verified traveler
3-night trip
Verified Hotels.com guest review
