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Hotel Spa Santa Ana

3.0 star property
Cuenca hotel with spa and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Spa Santa Ana

Gift shop
Rooftop pool
Terrace/patio
32-inch LED TV with satellite channels, TV
Game room

Reviews

6.2 out of 10

Good

Popular amenities

  • Spa
  • Pet friendly
  • Free parking
  • Non-smoking
  • Free breakfast
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Steam room
  • Business center
  • 80 meeting rooms
  • 24-hour front desk
  • Arcade/game room
  • Front-desk safe
  • Self-serve laundry
  • Concierge services
  • Luggage storage
Feel at home
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Arcade/game room
The price is P2,708
P2,708 total
includes taxes & fees
Nov 29 - Nov 30

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite

Soundproofing, iron/ironing board, free WiFi, bed sheets

Suite

Highlights

Separate dining area
Soundproofed
Kitchen
Full-sized refrigerator/freezer
LED TV
Separate bedroom
Private bathroom
Rainfall showerhead
  • 36.4 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Superior Double Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
In-room massage
Daily housekeeping
Iron/ironing board
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

View all photos for Queen Room

In-room dining

Queen Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
In-room massage
Daily housekeeping
Iron/ironing board
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Triple Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
In-room massage
Daily housekeeping
Iron/ironing board
  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Quadruple Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
In-room massage
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 1 Double Bed and 3 Twin Beds

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The price is P3,933
P3,933 total
includes taxes & fees
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About the neighborhood

Map
Pdte. Córdova, Cuenca, Azuay

What's nearby

  • Calderon Park - 2 min walk - 0.2 km
  • New Cathedral of Cuenca - 3 min walk - 0.3 km
  • Río Tomebamba & Calle Larga - 7 min walk - 0.7 km
  • Alejandro Serrano Aguilar Stadium - 13 min walk - 1.1 km
  • Mall del Rio - 4 min drive - 2.7 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 12 min drive
  • Jose Joaquin de Olmedo Intl. Airport (GYE) - 79.9 miles/128.5 km
  • 14n - Antonio Borrero Station - 6 min walk
  • Luis Cordero (Hermano Miguel) Station - 7 min walk
  • Gaspar Sangurima Tram Station - 12 min walk
  • Unidad Nacional Tram Station - 23 min walk
  • Terminal Terrestre Station - 23 min walk

Restaurants

  • ‪Sunrise Cafe - ‬4 min walk
  • ‪Negroni - ‬3 min walk
  • ‪El Confesionario - ‬2 min walk
  • ‪Raymipampa - ‬3 min walk
  • ‪Le Bistro - ‬2 min walk

About this property

Hotel Spa Santa Ana

Hotel Spa Santa Ana is a great choice for a stay in Cuenca. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. Public transportation is close by: Gaspar Sangurima Tram Station is just 12 minutes by foot.

Languages

English, Portuguese, Spanish

At a glance

Hotel size

  • 30 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age: 15
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Pets

  • Pets allowed (2 total)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–10:00 AM
  • Restaurant

What to do

  • Pool table

Working away

  • Business center
  • 80 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Arcade/game room
  • Full-service spa
  • Steam room

Accessibility

  • Elevator
  • Elevator door width (inches): 61
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • 15 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Hallway handrail height (inches): 59
  • Closed captioned TV
  • Lever door handles
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 62
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LED TV
  • Satellite TV channels

Home comfort

  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, sala Murillo. The spa is equipped with a sauna and a spa tub. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Cribs/infant beds are available for USD 20.0 per day
  • Rollaway beds are available for USD 20.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 15 per pet, per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards and cash.

Also known as

suites y spa Santa Ana
Hotel Spa Santa Ana Hotel
Hotel Spa Santa Ana Cuenca
Hotel Spa Santa Ana Hotel Cuenca

Frequently asked questions

Does Hotel Spa Santa Ana offer free cancellation for a full refund?
Yes, Hotel Spa Santa Ana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Spa Santa Ana?
Yes, pets are welcome, with a limit of 2 total. There's a charge of USD 15 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Hotel Spa Santa Ana?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Spa Santa Ana?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Hotel Spa Santa Ana and nearby?
Hotel Spa Santa Ana has a spa and a steam room, as well as an arcade.
Are there restaurants at or near Hotel Spa Santa Ana?
Yes, there's an onsite restaurant.
What's the area around Hotel Spa Santa Ana like?
Hotel Spa Santa Ana is in Downtown Cuenca, a short 6-minute walk from 14n - Antonio Borrero Station and 3 minutes' walk from New Cathedral of Cuenca.

Hotel Spa Santa Ana Reviews

Reviews

6.2

Good

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Poor

Augusta, 2-night trip
Verified Expedia guest review

6/10 Good

Maria, 3-night trip
Verified Expedia guest review

2/10 Poor

Daryoosh, 2-night trip
Verified Expedia guest review

4/10 Fair

This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.
Javier, 1-night trip
Verified Expedia guest review

10/10 Exceptional

María, 1-night trip
Verified Expedia guest review

6/10 Good

The spa facilities not working, pool looked dirty.
1-night trip
Verified Hotels.com guest review

2/10 Poor

Nooo me gusto nada pues ,llegamos y en el baño solo havia un Rollo de papel higienico casi por terminar,en la cama 2 toallas enrrolladas,humedas,y sucias,baje y Reclame y mejor dieron unas secas,y luego tenia que madrugar a viajar y nooo huvo agua ni para lavarse la cara,y el precio de estadia,superior a otros que he estado en cuenca ,con mejor servicio y mejor atencion me senti Robado pues cobraron por adelantado,ese citio es una porqueria
Jaime, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Cuenca stay
I liked my stay in this hotel. Good service, pro stuff.
Terry, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

The hotel is very pretty, very nice staff. Those are the only compliments that Ican give.
Ricardo, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff was very helpful and very polite.
Luis, 2-night family trip
Verified Expedia guest review

6/10 Good

No respetan la tarifa de la app. Me cobraron un adicional, por un niño que lo inclui al momento de reservar.
Verónica, 1-night family trip
Verified Hotels.com guest review

6/10 Good

la piscina , hidro masaje deberían estar en mejores condiciones. De ahí el lugar me parece muy bien para pasar una noche.
fran, 1-night trip
Verified Expedia guest review

2/10 Poor

La ducha estaba tapada y el lava manos. Nunca lo arreglaron. Pedí un día más y luego de darme una tarifa; la subieron casi al doble
David, 3-night trip
Verified Expedia guest review

8/10 Very Good

Casi casi
La habitación un poco pequeña pero con lo básico, me hubiese gustado contar al menos con una botella de agua en la nevera, que aunque tenía estaba vacía
Javier, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

CARLOS FERNANDO, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Entrada a piscina
Atencion buena Espacio agradable Solo k el area de entrada a la piscina estaba llena de agua
Odette, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Joel, 1-night trip
Verified Hotels.com guest review

6/10 Good

Malestar en el momento de confirmación de la reserva, el cuarto estaba con la ventana del baño rota por donde entraba el frio.
NORIEL, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Feliz estadía
Excelente atención. La señorita recepcionista, Catalina, muy amable y dispuesta a brindar atención y ayuda en el momento requerido. Espero pronto regresar…
Hector Hugo, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

tranquilo
Fernando, 3-night family trip
Verified Expedia guest review