Certified disgusting! Booked a 3 day stay in a smoking room in error. Manager/owner adamantly refused to switch me to a non smoking room.
The room reeked of mold and wet ashes. I got an immediate headache & nausea. I opened the window to air it out. Manager/owner was quick to come over & tell me to close it. I stayed it smells awful. He then adamantly instructed me to "close the window for your safety'. I questioned "am I not safe here!" He repeated to close the window to be safe! He would not leave until I closed it. Not cool! It was 4 pm, not the middle of the night!
The overlay to the tub filled with water, while I was showering, felt like standing on a waterbed. A high safety risk! I lost balance several times. The steam from the shower brought out a worse smell of wet cigarette smoke!
The bed has no padding, pillows go flat.
I was so sick from the mold & cigarette stench I left a day early. Headache, nausea & body aches (symptom of mold) The manager/owner refused to reimburse me.
I notified hotel.com who I use all the time, never complained to in the past, who did nothing.
It's a terrible thing to experience all around. Even a smoker would be disgusted!
If you still plan to book here, be sure to report your findings to the health department!