I just finished a 6 day stay at this property. Overall, it was a good experience. The lobby was constantly busy with people checking in and out ( as well as a wedding) so it appears to be a popular choice. The rooms all have a kitchen which comes in handy, as well as snacks, sodas, and alcohol for purchase. The hotel is not central to Provenza and Poblado, it is necessary to take a taxi there. However, the taxis are inexpensive. They have a rooftop bar/restaurant and the food is very good. On certain days they have live music which is nice. I speak a little spanish which I found to be a necessity. English is not the first language here (obviously) so download google translate or something similar if you dont speak any spanish. There is a small gym and spa. The workers were so kind, friendly and attentive. I want to give a shout out to Edison at the front desk who was so helpful and friendly. He remembered my name and was always pleasant and assisted me with a late late checkout. He was professional and knowledgeable. Alvarado at the front desk was also helpful and pleasant, always smiling. I want to hive a special thanks and shout out to Andres at the front desk. Please promote him! He epitomizes customer service. He looked for and recommended restaurants for us to visit, answered all of our questions and concerns. He even remembered and asked us about our spa appointments off property. He too remembered our names, was always smiling and asking if we needed anything.