10/10 Exceptional
December 19, 2024
Visit to Atlanta/Duluth
I stayed 2 nights at this hotel last week. Check-in was great, welcoming and accommodating. I had to switch rooms twice because one had a broken lamp shade and needed a little more vacuuming and the other had a musty smell, that I could not identify. Each room change request was graciously accommodated. I appreciate the hospitality and care that Candy at the front desk took to make the change. I ate breakfast at the hotel restaurant, arriving just after they opened at 6:45-7:00 am. The staff was very polite and cheery and made sure I was accommodated. The only negative I have to say is that the food on the buffet was not as hot as I preferred and a little dry. Upon departing the hotel, the front desk attendant was very nice, and he was happy to check with the restaurant for me on when the complimentary coffee would be brought to the lobby. The rooms I experienced felt a bit dated even though it looked like there may have been an update. The I stayed in was okay, at least no terribly unpleasant smell or broken shade, but it did have a rip in the shears at the window and the mattress was mediocre, not exceptionally comfortable. The hotel is near shopping, restaurants, nail/hair businesses, and movie theatre, but not walkable. It appeared to be popular for large family events and conferences. It was reasonably priced on hotels.com. Overall nice stay.
Verified traveler
2-night trip
Verified Hotels.com guest review
