I was quite disappointed with my stay at this hotel. It is certainly not a 5-star property and, in my opinion, not suitable for couples.
We were a couple traveling to join friends who were staying at the same hotel with their two children. During booking, the only available option for two adults was a single mountain-view room. The photos on the hotel’s website looked decent, and being advertised as a 5-star resort, we decided to proceed with the reservation.
Upon arrival, we were escorted to our room and were immediately surprised — the entrance door was so small it felt like walking into a storage cupboard. The room was located right next to the housekeeping area, which was noisy and disruptive. Inside, the room was extremely small, and the bathroom was so tiny that it was difficult to use the shower or toilet comfortably. The window was also very small, making the space feel even more cramped. It looked nothing like the photos on the website.
We went to the reception to request a room change and were told that no alternative rooms were available until the next day — even though we offered to pay extra for an upgrade. When we returned to our room, we noticed that the bed sheets were not clean, which was unacceptable.
We contacted the manager, who informed us that only two rooms were available: one was a disabled-access room and the other required cleaning and maintenance. We viewed both options and reluctantly chose the disabled-access room, as it was at least more space.