I had high expectations for this hotel because it presents itself as a luxury property, but unfortunately the cleanliness and overall maintenance didn’t match that standard.
The biggest disappointment was the pool area. Every lounge chair was visibly dirty and covered in stains, making them unpleasant to use. At one point there were also no towels available by the pool, which was frustrating. Inside the hotel, the common areas and floors also didn’t appear to be cleaned regularly and lacked the polished feel I expected.
One positive was the housekeeping staff assigned to our room. They did a great job keeping our room clean throughout our stay, and I really appreciated the thoughtful touch of leaving cookies. That small gesture made us feel welcomed.
Overall, while the rooms were well maintained by housekeeping, the hotel’s common areas and amenities need much more attention to cleanliness and upkeep. With better maintenance and more attentive staff, this hotel could better live up to the luxury experience it aims to provide