roughout the night, our room had a strong odor of marijuana, to the extent that it felt as though someone was actively smoking in the room with us. The odor was also present in the elevator, despite the building being clearly designated as smoke-free. This significantly impacted our comfort and ability to rest.
In addition, the room was not properly stocked or maintained. The soap dispenser was empty, and there was no trash bin in the bathroom, which was inconvenient and below expected standards.
I was also concerned by the lack of accessibility to hotel staff. The front desk receptionist was behind bulletproof glass, and when we attempted to contact the front desk by phone, we were unable to reach anyone for assistance.
Overall, this experience fell well short of what I would expect