4/10 Fair
January 2, 2025
Ehh
We stayed in a room at the Blackhome in Innsbruck. We knew ahead of time that it was a virtual check-in but it was not as easy as they had made it out to be on the website. You needed a lot of information to put into the system, which had a slow screen/keypad. To get an early check-in we had to call a help line, which was difficult since our sim card we bought in Germany did not work in Austria. Then once we got ahold of the line and got approved for an early check-in, the card machine broke. As it was creating and spitting out the card, the card got stuck. Initially we were at a loss for what to do. Luckily we realized we had some tweezers in our toiletry bag and were able to extract the card out of the machine. The accommodations were fine, nothing to write home about. The room was very hot and even though there is a thermostat in it, it does not actually allow you to change the temperature of the room. The shower was nice and head two heads but leaks a lot onto the floor. They did not provide any hand soap in the bathroom so we had to buy some. All in all, not a great stay, but doable for the price just to be in Innsbruck and near the town center.
Lesley
Lesley, 2-night trip
Verified Hotels.com guest review
