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Port Benidorm Hotel & Spa

4.0 star property
Beach hotel with spa, near Llevant Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Port Benidorm Hotel & Spa

Terrace/patio
Meeting facility
Minibar, blackout drapes, soundproofing, free WiFi
Pilates
Front of property

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Parking available
  • Non-smoking
  • Gym
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • Children's pool
  • Pool bar
  • Terrace
Feel at home
  • Children's pool
  • Playground on site
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace
The price is P4,560
P5,016 total
includes taxes & fees
Dec 19 - Dec 20

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Double or Twin Room, Balcony

Minibar, blackout drapes, soundproofing, free WiFi

Double or Twin Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Family Room (2 Adults + 2 Children)

Minibar, blackout drapes, soundproofing, free WiFi

Family Room (2 Adults + 2 Children)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Triple Room (2 Adults + 1 Child)

Minibar, blackout drapes, soundproofing, free WiFi

Triple Room (2 Adults + 1 Child)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room, Balcony (1 adult + 1 child)

Minibar, blackout drapes, soundproofing, free WiFi

Double Room, Balcony (1 adult + 1 child)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room (1 Adult)

Minibar, blackout drapes, soundproofing, free WiFi

Triple Room (1 Adult)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
  • Sleeps 1
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room Single Use, Sea View

Minibar, blackout drapes, soundproofing, free WiFi

Double Room Single Use, Sea View

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
  • Sleeps 1
  • 1 Double Bed

View all photos for Double or Twin Room

Minibar, blackout drapes, soundproofing, free WiFi

Double or Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room Single Use, Balcony

Minibar, blackout drapes, soundproofing, free WiFi

Double Room Single Use, Balcony

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Sea View

Minibar, blackout drapes, soundproofing, free WiFi

Double Room, Sea View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Sea View (3 Adults)

Minibar, blackout drapes, soundproofing, free WiFi

Family Room, Sea View (3 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Room, Sea View (2 Adults + 1 Child)

Minibar, blackout drapes, soundproofing, free WiFi

Family Room, Sea View (2 Adults + 1 Child)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Room, Sea View (3 Adults + 1 Child)

Minibar, blackout drapes, soundproofing, free WiFi

Family Room, Sea View (3 Adults + 1 Child)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Sea View (Single Use)

Minibar, blackout drapes, soundproofing, free WiFi

Family Room, Sea View (Single Use)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 1
  • 2 Double Beds

View all photos for Family Room, Sea View (2 People)

Minibar, blackout drapes, soundproofing, free WiFi

Family Room, Sea View (2 People)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 2
  • 2 Double Beds

View all photos for Family Room, Sea View (2 Adults + 2 Children)

Minibar, blackout drapes, soundproofing, free WiFi

Family Room, Sea View (2 Adults + 2 Children)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room (2 Adults + 1 Child)

Minibar, blackout drapes, soundproofing, free WiFi

Family Room (2 Adults + 1 Child)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Room (3 Adults + 1 Child)

Minibar, blackout drapes, soundproofing, free WiFi

Family Room (3 Adults + 1 Child)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room (3 Adults)

Minibar, blackout drapes, soundproofing, free WiFi

Family Room (3 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Room (Single Use)

Minibar, blackout drapes, soundproofing, free WiFi

Family Room (Single Use)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 1
  • 2 Double Beds

View all photos for Family Room (2 People)

Minibar, blackout drapes, soundproofing, free WiFi

Family Room (2 People)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 2
  • 2 Double Beds

View all photos for Double Room (1 adult + 1 child)

Minibar, blackout drapes, soundproofing, free WiFi

Double Room (1 adult + 1 child)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Single Use

Minibar, blackout drapes, soundproofing, free WiFi

Double Room Single Use

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 1
  • 1 Double Bed

View all photos for Triple Room (2 Adults)

Minibar, blackout drapes, soundproofing, free WiFi

Triple Room (2 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Triple Room (1 Adult + 2 Children)

Minibar, blackout drapes, soundproofing, free WiFi

Triple Room (1 Adult + 2 Children)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room, Sea View (2 people)

Minibar, blackout drapes, soundproofing, free WiFi

Double Room, Sea View (2 people)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Triple Room, Sea View (1 person)

Minibar, blackout drapes, soundproofing, free WiFi

Triple Room, Sea View (1 person)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 1
  • 1 Double Bed and 1 Twin Bed

View all photos for Triple Room, Sea View (2 Adults + 1 Child)

Minibar, blackout drapes, soundproofing, free WiFi

Triple Room, Sea View (2 Adults + 1 Child)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the neighborhood

Map
C/ Estocolmo, 4, Benidorm, Alicante, 03500

What's nearby

  • Llevant Beach - 2 min walk - 0.2 km
  • Casino Mediterraneo Benidorm - 3 min walk - 0.3 km
  • Benidorm Palace - 17 min walk - 1.4 km
  • Mundomar - 20 min walk - 1.7 km
  • Aqualandia - 3 min drive - 1.8 km

Getting around

  • Alicante Intl. Airport (ALC) - 44 min drive
  • La Vila Joiosa Tram Station - 23 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Casa Mariano's - ‬4 min walk
  • ‪Bikini Beach Bar - ‬2 min walk
  • ‪Uncle Ron's - ‬4 min walk
  • ‪Vesta Caffè - ‬5 min walk

About this property

Port Benidorm Hotel & Spa

Port Benidorm Hotel & Spa is a great choice for your beach stay in Benidorm. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in spa services at the spa. RESTAURANTE serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a poolside bar, and a fitness center. Fellow travelers like the overall property condition.

All inclusive

All-inclusive room rates at Port Benidorm Hotel & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Entertainment

Onsite entertainment and activities

Languages

Catalan, English, French, Spanish

At a glance

DONE

Hotel size

    • 288 rooms
    • Arranged over 19 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:30 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
    • Payment for the stay is due at check-in.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Covered onsite self parking (EUR 15 per day)
    • Wheelchair-accessible parking on site
    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 2 bars/lounges
  • Restaurant
  • Poolside bar

Traveling with children

  • Children's pool
  • Playground
  • Grocery/convenience store

What to do

  • Pool table
  • Beach nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Steam room
  • Outdoor furniture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Electric kettle

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (surcharge)
  • LED light bulbs

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Dining

RESTAURANTE - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
BAR TERRAZA - This bar is located by the pool. Open daily.
BAR SALON - Onsite bar. Open daily.

Fees & policies

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Safes in guestrooms can be used for EUR 1.8 per day
  • Spa access is available for an extra charge of EUR 10.00

Renovations and closures

The following facilities or services will be unavailable from January 1 2025 to March 31 2025 (dates subject to change):
  • One of the swimming pools
The following facilities will be closed during January, February, and March:
  • One of the swimming pools

Children & extra beds

  • High chairs are available for an extra charge of EUR 0.00

Parking

  • Covered self parking costs EUR 15 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 8:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
This property accepts major credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Los Dálmatas
Hotel Los Dálmatas Benidorm
Los Dálmatas
Los Dálmatas Benidorm
Hotel Port Benidorm
Hotel Los Dalmatas
Los Dalmatas Hotel Benidorm
Los Dalmatas Benidorm
Port Benidorm
Hotel Los Dálmatas
Port Benidorm & Spa Benidorm
Port Benidorm Hotel & Spa Hotel
Port Benidorm Hotel & Spa Benidorm
Port Benidorm Hotel & Spa Hotel Benidorm
Port Benidorm & Spa Benidorm
Port Benidorm Hotel & Spa Hotel
Port Benidorm Hotel & Spa Benidorm
Port Benidorm Hotel & Spa Hotel Benidorm

Frequently asked questions

Does Port Benidorm Hotel & Spa offer free cancellation for a full refund?
Yes, Port Benidorm Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Port Benidorm Hotel & Spa?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 8:00 PM. One of the pools will be unavailable from January 1 2025 to March 31 2025 (dates subject to change).
Are pets allowed at Port Benidorm Hotel & Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Port Benidorm Hotel & Spa?
Yes. Self parking costs EUR 15 per day. Parking spots may be limited.
What are the check-in and check-out times at Port Benidorm Hotel & Spa?
Check-in start time: 2:30 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-out is available.
Is there an onsite casino at Port Benidorm Hotel & Spa?
No, this hotel doesn't have a casino, but Casino Mediterraneo Benidorm (3-min walk) is nearby.
What is there to do at Port Benidorm Hotel & Spa and nearby?
Port Benidorm Hotel & Spa has 2 bars, a spa, and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near Port Benidorm Hotel & Spa?
Yes, RESTAURANTE offers international cuisine and poolside dining.
What's the area around Port Benidorm Hotel & Spa like?
Port Benidorm Hotel & Spa is located near Llevant Beach, just a short 17-minute walk from Benidorm Palace and 3 minutes' walk from Casino Mediterraneo Benidorm.

Port Benidorm Hotel & Spa Reviews

Reviews

8.4

Very Good

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Paul Joseph, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

G G, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

2 night mini break in Benidorm
Great location - close to Levante beach and only 5 min walk to the top of the strip but far enough away not be kept awake by noise. No stags or hens allowed at the hotel which is good for a couples break. Great view from the 15th floor - lovely pool area and food breakfast choice but they do start to clear everything away very swiftly- so don’t go down to breakfast thinking you can rock up 5 minutes before it ends ! Recommended
Morning view from 15th floor
Sunset from 15th floor
Roof top terrace
Jackie, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Adrienne, 7-night family trip
Verified Hotels.com guest review

6/10 Good

Port Benidorm
Hotel was nice and clean. Restaurant staff very friendly m, bar staff not as much. Didn’t like the glass walls for the bathroom and shower always flooded. Food in the restaurant was nice, but snack bar not as much. Snacks and food should have been available in restaurant throughout the day. Overall enjoyed the hotel, but would do All inclusive there again
5-night family trip
Verified Hotels.com guest review

6/10 Good

Open toilet and shower no Privacy !
Absolutely lovely spacious hotel . Spotless everywhere great pool area great entertainment . On the downside I had a sea view room which I thought I had before but this was a lot smaller bed was more like a 4 ft size . Bathroom with a massive glass window looking straight onto the bed area / room glass door no PRiVACY at all no lock on bathroom door . It might as well have had no door or window as it was all see through .Made the room like a bed sit ! Was not for me or my husband as we don't feel like we being watched on toilet also if the cleaner came in room and you were in shower / toilet how embarrassing it would be !!
Lorraine, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Barrie, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

malcolm, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great couple stay
Lovely stay, great location and staff very friendly. Would recommend and stay again. Pool area is fab for location in Benidorm.
Rebecca, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good stay
Very nice stay, rooms are really nice with balcony looks over the sea on the upper floor’s. Lifts are quite slow though so you do have to wait a bit.
7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel
Great location, right on the beach, main strip only 5 minutes away. Great modern and clean rooms and the food was pretty decent. Topping it off was a proper double bed that was very comfy.
p, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Przemek, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Great position for beach & nightlife
Great location only 2 minutes to the promenade & beach. Also close to the nightlife & lots of restaurants. Fantastic views from the balcony on the 16th floor. Room clean & spacious but only tea no coffee available. Lifts are a major pain!
Allan, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

we had a lovely stay as we have before, clean ,helpful. the only issue we had was ,swim wear being worn in the dinning room . I did not want to see a near naked women, while eating my food This is not acceptable in a hotel
Theresa, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

Stephanie, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Great view from the higher floors . Needs more lifts as around meal times there is always a wait
Gary, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

I couldn't fault this hotel, beautiful hotel room,pool amazing, and entertainment staff were fantastic at the pool every day. Hotel is spotless, staff cleaning constantly. I would thoroughly recommend this hotel.
Patricia, 7-night romance trip
Verified Expedia guest review

6/10 Good

5-night trip
Verified Expedia guest review

10/10 Exceptional

Pleasant stay
Good buffet for all meals. Clean room. Nice atmosphere.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Greg, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Great hotel but need more food options and the lifts take long as you need a card to access the lift
Daniel, 12-night romance trip
Verified Expedia guest review

10/10 Exceptional

Been 2 years running and can’t fault it great location great staff
John, 5-night trip
Verified Ebookers guest review

10/10 Exceptional

The hotel to be at in Benidorm
Fantastic service, very attentive staff, food excellent. located near all the shopping and bars at Levante beach.
Kenneth G, 7-night romance trip
Verified Hotels.com guest review

8/10 Very Good

great hotel but shower was dangerous. while using shower it was prone to go cold and then absolutely dangerously scolding. jumping in and out of shower is not best way to prepare for dinner :-(
George, 4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Séjour reposant
Parfait Propre Belle vue
Laurent, 3-night trip
Verified Hotels.com guest review