2/10 Poor
December 7, 2024
Awful service!
The service was awful! I was initially put in a smaller room than what I had paid for. When I complained, they told me to contact hotels.com despite the fact that I had shown them the reservation. After I had spent time and money talking to hotels.com, they then agreed to put me in the right type of room. The front desk staff was rude and aggressive. The room was dirty. Cleaning was approximate! The desk too was not cleaned as I noticed that the same fly was there during my stay! Water was only served the first day. After that, I had to literally beg them hours on end to have water which I had to pay for! I had a steady flow of small cockroaches in the bathroom. All in all, the service was awful! This hotel does not deserve a 5 star rating. It should be avoided at all costs!
Verified traveler
7-night business trip
Verified Hotels.com guest review