"Although most of our stay was pleasant, it only takes one person to ruin an otherwise good experience.
A couple of small things stood out when we arrived. When I went to use the gym, there was no hand cleaner available. I mentioned it to the person at the front desk, but it didn’t seem to concern them much. I also noticed there was no toilet paper in the bathroom. These are small details, but they are the kind of things that should normally be checked and refilled.
After a long drive from Florida, my wife and I were very tired. We decided to stay in that evening and have a drink and something to eat at the bar before going to bed. When we sat down at the bar, there was only one other couple there. The bartender, Cynthia, was very sweet and attentive from the beginning.
At one point she noticed I was looking at the TV and kindly offered me the remote so I could change the channel. I tried to find something to watch, although the TV was very slow to respond. It wasn’t a big deal—we were mostly just talking.
Eventually another guest came and sat next to me. I offered him the remote, but he politely declined and said he wasn’t interested in watching TV either. We all just continued chatting.
After I ordered my second beer, something unfortunate happened. Before I had even taken a sip, I accidentally knocked the glass over with my left hand and spilled it. It was simply an accident.
A male bartender suddenly came over and immediately said, “This is why we don’t give remotes,"
