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The Pollux

4.0 star property
Mountain hotel with spa, near Matterhorn Museum

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Photo gallery for The Pollux

Exterior
Bar (on property)
View from room
3 restaurants, breakfast, lunch, dinner served; Regional cuisine
Exterior
The Pollux, nestled near Matterhorn Museum, offers a warm welcome with a breakfast buffet and garden. Enjoy the slopes at this ski-friendly hotel with a shuttle service and on-site spa for relaxation. With free in-room WiFi, kids can have fun at the arcade/game room while adults unwind with coffee/tea in the lobby.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • Ski facilities

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Ski storage
  • Ski passes
  • Fitness center
  • Sauna
  • Steam room
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace
The current price is P15,568
P16,754 total
includes taxes & fees
Nov 17 - Nov 18

Why we love this property

Pure relaxation
The full-service spa offers sports massages for tired muscles. Guests can detoxify in the sauna and steam room or energize in the fitness room.
Foodie paradise
Dive into culinary adventures at 3 restaurants offering regional and international cuisine. Al fresco dining delights, plus a bar and free buffet breakfast.
Sleep like royalty
Wrap up in plush bathrobes after selecting from the pillow menu. Hypo-allergenic bedding and blackout drapes ensure deep slumber.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Balcony

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Balcony

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, City View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Gallery Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Gallery Single Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, Balcony

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room, Balcony

Highlights

Balcony
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Private bathroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Similar properties

Front of property - evening/night
Hotel Tannenhof
  • Free breakfast
  • Pet friendly
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 331 reviews
The price is P16,201
P17,412 total
includes taxes & fees
Nov 26 - Nov 27
Hotel Tannenhof
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About the neighborhood

Map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
  • Zermatt-Furi Gondola - 13 min walk - 1.1 km

Getting around

  • Sion (SIR) - 77 min drive
  • Geneva International Airport (GVA) - 79.8 miles/128.4 km
  • Zermatt Gornergratbahn Station - 3 min walk
  • Zermatt (QZB-Zermatt Train Station) - 3 min walk
  • Zermatt Station - 4 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hotel Post Zermatt - ‬2 min walk
  • ‪Brown Cow Pub - ‬2 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Walliserkanne - ‬1 min walk
  • ‪Restaurant Derby - ‬1 min walk

About this property

The Pollux

The Pollux offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. Guests can be pampered with sports massages at the spa, and Restaurant Pinte, one of 3 restaurants, serves Regional cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a fitness center, and a sauna are other highlights. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 35 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Offsite parking within 49213 ft (CHF 20 per day)
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Ski passes
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Wildlife viewing nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Ski storage
  • Snow sports gear

Facilities

  • Built in 1978
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Tile flooring in room
  • Hardwood flooring in room

Room amenities

Be entertained

  • 80-cm flat-screen TV
  • Digital TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages.

Dining

Restaurant Pinte - This restaurant specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Restaurant Arvenstube - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Chami Bar Fire Place - This bar serves light fare only. Open daily.
Vegistube - Onsite theme restaurant. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge

Renovations and closures

The property is closed between October 11 and November 14.

Children & extra beds

  • Rollaway beds are available for CHF 45 per night

Parking

  • Parking is available nearby and costs CHF 20 per day (49213 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Carte Blanche
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

Frequently asked questions

Is The Pollux currently open?

The property is closed between October 11 and November 14.

Does The Pollux offer free cancellation for a full refund?

Yes, The Pollux does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Pollux?

Sorry, pets and service animals aren't allowed.

Is airport shuttle service offered by The Pollux?

Yes, an airport shuttle is available.

What are the check-in and check-out times at The Pollux?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon.

What is there to do at The Pollux and nearby?

Have fun with nearby winter activities like ice skating, cross-country skiing, and snowboarding, and in warmer months enjoy a round of golf at the nearby golf course. Additional recreation nearby includes game viewing. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room. The Pollux also has an arcade and a garden.

Are there restaurants at or near The Pollux?

Yes, there are 3 onsite restaurants, featuring alfresco dining and Regional cuisine.

What's the area around The Pollux like?

The Pollux is in Zermatt City Centre, a short 3-minute walk from Zermatt Gornergratbahn Station and 4 minutes' walk from Zermatt - Furi.

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Reviews

The Pollux Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Location

9.6

Staff & service

9.6

Eco-friendliness

9.4

Property conditions & facilities

What guests liked

  • Breakfast was consistently described as delicious, wonderful, and great with many options. (16 reviews)
  • The property offers a range of excellent dining options, including a fabulous restaurant and bar, with great views and friendly service. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Breakfast
Room
Location
Restaurant
Bar
Train station
View

Reviews

10/10 Exceptional

I love this hotel style it was really welcoming
Chac, 1-night trip

10/10 Exceptional

The staff were so friendly from the second we arrived, the room was spotless and they even took our luggage up for us as we had arrived early and left our bags at reception. It had a warm, cosy atmosphere with a log fire going in the evenings, and felt really welcoming.
Alexandra, 1-night trip

10/10 Exceptional

Excellent location. Great breakfast. Friendly staff.
Desiree, 2-night trip

10/10 Exceptional

Great place to stay, highly recommend
Dennis, 1-night trip

10/10 Exceptional

The location was good and the room was clean, spacious and very comfortable.
HIROKO, 2-night trip

10/10 Exceptional

Great place to stay with family. Central and convenient. Wonderful views and great location and well equipped
Manish, 1-night trip

10/10 Exceptional

I Zermatt for one night and couldn’t have picked a nicer or more convenient hotel.
Gary, 1-night trip

10/10 Exceptional

Excellent property , personel was great!!!
Luis, 1-night trip

10/10 Exceptional

Lovely hotel . Such a great place to stay . Wish we had stayed longer
Andrew, 1-night trip

10/10 Exceptional

Stay HERE

Great place, great staff
Daniel, 2-night trip

10/10 Exceptional

We had a true Swiss experience here. Great restaurant !
Mary, 1-night trip

10/10 Exceptional

Loved loved loved this property! Our room was great and we had a balcony that looked up at the mountains. The breakfast spread was amazing and the hotel bar is so cozy and fun. The hotel is within walking distance to train station and all around food and shopping. Will definitely stay again if we make it back to Zermatt!
Mary, 2-night trip

10/10 Exceptional

Perfect location. Amazing service!
Sanyin, 2-night trip

10/10 Exceptional

So much fun, we love it.
Scott, 3-night trip

10/10 Exceptional

Centrally located hotel, less than 5 minute walk to train station and mountain access for skiing. The property is clean and rooms are spacious with plenty of storage. The staff are pleasant, friendly and always willing to help.
Jeffrey, 3-night trip

10/10 Exceptional

Loved watching the sheep on the hillside behind the hotel. Oh, and seeing the Matterhorn from the room and balcony!
Fern, 2-night trip

10/10 Exceptional

Staff was exceptional
Mark, 3-night trip

10/10 Exceptional

What a dream, our balcony over looked the village and mountains with a sight of the matterhorn. The room was comfortable. The restaurant was AMAZING, get the truffle cheese fondue! This was the best hotel and town I've stayed at!
Brooke, 2-night trip

10/10 Exceptional

Perfect Boutique Hotel in the heart of Zermatt

This is an amazing boutique hotel in the heart of Zermatt and a mere 4 minute walk from the train station. Staff were very nice, rooms were immaculately clean and comfortable. They have an attached restaurant and bar that were great. Both have great atmosphere with a cozy fireplace in the lobby bar. Great saunas and steam rooms on the lowest level. Ski storage room as well and a nice gym. Perfect place to stay on all fronts.
Martin, 4-night trip

10/10 Exceptional

Great property, on the same street as train station. Great little bar with the best ambience of Zetmatt. We travel a lot and this is a very good hotel to stay at! Super impressed, nothing was too much to ask. The FOC breakfast and wellness centre an absolute delight!
christa, 2-night trip

8/10 Very good

Very nice staff, excellent breakfast. My small single room need to climb up ladder to get to bed in loft area. Location is great, Zermatt is beautiful.
John, 3-night trip

10/10 Exceptional

Wonderful
William, 3-night trip

10/10 Exceptional

Fabulous hotel. Perfectly situated, with a choice of restaurants within and more within walking distance. Easy to reach from the train station and ideal for a visit to the Matterhorn. We had a fabulous meal in the Pinte restaurant and enjoyed drinks on the outside terrace. Great view from our room and the room was amazing. Had everything I needed and was super modern. Staff were really friendly and accommodating too. Would definitely recommend and would stay here again if I am so lucky.
Louisa, 1-night trip

6/10 Good

Loved the hotel and the staff. The breakfast was great with lots of options. But ask for a hotel room away from the street. Our room was facing the street and the tourists were loud up till 2:00 am and the early morning work in the town started at 6:00 am. So basically, we just could not sleep at night. I loved the hotel but unfortunately had a bad experience.
Giridhar, 1-night trip

10/10 Exceptional

Love that this hotel has a laundry room. They charge a fee to the washer and dryer but it's still reasonable compared to the typical laundry fee per item. Location is close to the main station as well as the gornergret station making it pretty convenient. They are several shops as well as a supermarket nearby too. Overall room and bathroom are nice, spacious and clean.