"Walked into the hotel room and within 5 minutes the cupboard door in the bathroom had fallen off, the TV wasnt working, we werent given tea or sugar, only coffee and sweet teas, our friends had booked a separate room and their tap wasnt working and their sink wouldnt hold water, werent given any towels aside from a hand towel, we went to reception as we were unable to contact anyone successfully. The guy at reception told my friend she was using the tap wrong without even seeing it, and came to our room and pushed the screw in with his fingers and said that will do for now, saying they couldnt do anything more, told us that our friends didnt knoe how to use the tap and then when he went to inspect their tap, admitted there was something wrong but they couldnt do anything to fix it til monday so they gave them bottled water to wash their hands with. We were told if we need anything to go to reception at any time, yet when we went down at 6pm for tea, were told that the bar is a separate entity and reception is closed until 9pm when a separate office is available for bottled water only. Then when it came to check out, it was supposed to open at 7am, so we went and waited outside until 7:45 til someone turned up to check us out, making us very late for our event. I WOULD NEVER recommend this hotel. Looks lovely online, but is falling apart, even the lake view they boast about, is covered with dangrous fallen trees and branches and broken ornaments, RUN AWAY!!"
