Hotel Shocard at Times Square, New York, United States of America

Great location for the price. The room was really clean and looked recently remodeled. It was very small but it was perfect for what we needed. Our room faced the street and it was loud, but otherwise it was perfect.

I never got to actually stay at Hotel Shocard. We had to cancel our reservation due to health and weather issues. Yet, before I left for NY I made sure to check my accounts and saw that they put on my card a $296 hold 4 days before my check-in date. Then when I called to cancel my reservation the lady on the phone was very rude even when I told her that I understand that their cancellation policy is that you get charged for one night plus tax. I was fine with that until I check my statement again and they charged me for my second night even though i NEVER checked in! I called them asking why I was charged twice and the woman on the line was absolutely horrible and apparently my reservation was never cancelled. Good think my bank is the absolute best and this whole mess was cleared up. This hotel needs to teach their staff proper and courteous phone skills. I have booked other hotels in Midtown and have NEVER had a problem. I highly recommend looking for other accommodations. They should not treat their customers this way even if they are located in cliche Time Square. Get over yourselves and eat a piece of humble pie to bring down your overgrown egos.

Places as adorable and we got a great price! Wouldn’t definitely go back

Perfect location! Perfect service!! Hotel staff offer tickets, daily, for hamburgers, hot dogs & drinks at area vendors ... it saved us a cash - after all, who doesn’t love FREE!!!

The staff was very friendly and accommodating!! We were disappointed in the amenities as well as storage space in the room. We had 3 drawers in our "cabinet" and one of them housed the safe. The other two were so small one of us could barely fit a few clothes. One thing I DO give them credit for is detailing what you received for your facility fee. While I don't care for that fee which ALL hotles do now after you book (theyshould just include it in the rate), they did detail that ours included specific amenities vs the little info info other hotles offer.