Juan Carlos is what really made this hotel so amazing. It is a very nice hotel in a more upscale area. The neighborhood is clean, walkable, and convenient. For a city, its very nice and beautiful. The amenities are wonderful and we have absolutely no complaints. We really want to recognize Juan Carlos, the hotel concierge, for going WAY above and beyond. My boyfriend had a handmade suit from Cusco that was supposed to be delivered to this hotel during our one day stay. We were leaving the next day to return to the United States and the package did not arrive in time. Juan Carlos spent a TON of time with us to get in contact with the seller, talk to them and translate for us, and make sure the suit would be delivered to him safely at the hotel. He then received the suit for us after we left the country, and arranged for it to be delivered to us in the United States. NO one else will provide this kind of service to strangers. Juan Carlos is a gem of a human being and he deserves the very best.