Hôtel Chems

Hotel with spa, near Jemaa el-Fnaa

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Fri, Apr 10
Sat, Apr 11
April 2026
May 2026
Marrakech's vibrant energy meets relaxation at Hôtel Chems, where you can unwind with a poolside cocktail or rejuvenate with a massage. Enjoy full breakfast, connect to in-room WiFi and indulge in some retail therapy on site.
Good

Popular amenities

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Meeting rooms
  • Airport drop-off service
  • Terrace

Feel at home (6)

  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Showing 5 of 5 rooms
Balcony
In-room safe, rollaway beds, free WiFi, bed sheets
In-room safe, rollaway beds, free WiFi, bed sheets
Balcony

Standard Single Room

  • 215 sq ft
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds
Balcony
In-room safe, rollaway beds, free WiFi, bed sheets
In-room safe, rollaway beds, free WiFi, bed sheets
Balcony

Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed
Balcony
In-room safe, rollaway beds, free WiFi, bed sheets
Standard Twin Room | In-room safe, rollaway beds, free WiFi, bed sheets
Balcony

Standard Twin Room

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds
In-room safe, rollaway beds, free WiFi, bed sheets
In-room safe, rollaway beds, free WiFi, bed sheets
In-room safe, rollaway beds, free WiFi, bed sheets
In-room safe, rollaway beds, free WiFi, bed sheets

Superior Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
Family Room | Living area | 23-inch flat-screen TV with satellite channels, TV
Family Room | Living area | 23-inch flat-screen TV with satellite channels, TV
Family Room | Living area | 23-inch flat-screen TV with satellite channels, TV
Family Room | Living area | 23-inch flat-screen TV with satellite channels, TV

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About the neighborhood

Map
Avenue Hommane Al Fetouaki, Marrakech, 40000

What's nearby

  • Le Grand Casino de La Mamounia - 3 min walk - 0.3 km
  • Koutoubia Mosque - 5 min walk - 0.5 km
  • Dar el Bacha Palace - 8 min walk - 0.7 km
  • Casino de Marrakech - 10 min walk - 0.9 km
  • Jemaa el-Fnaa - 11 min walk - 1.0 km

Getting around

  • Menara Airport (RAK) - 10 min drive
  • Marrakech Central Station - 9 min drive
  • Airport drop-off service

Restaurants

  • ‪Nobu Marrakesh - ‬8 min walk
  • ‪Safran By Koya - ‬13 min walk
  • ‪KFC - ‬11 min walk
  • ‪The Rooftop Terrace - ‬13 min walk
  • ‪Café Extrablatt - ‬11 min walk

About this property

Hôtel Chems

Located just 3.2 mi (5.2 km) from the airport, Hôtel Chems offers drop-off service (available 24 hours). You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials, or mani/pedis. An outdoor pool, a poolside bar, and an outdoor tennis court are other features.

At a glance

Hotel size

    • 145 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 2 AM
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Transfers

    • Airport drop off on request(available 24 hours)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Tennis lessons
  • Shopping
  • Free use of nearby fitness center
  • Golf lessons nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1971
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms
  • Banquet hall
  • Traditional architecture

Accessibility

  • Elevator

Room amenities

Be entertained

  • 23-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

BEAUTY CENTER has 1 treatment room. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a steam room.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.
  • New Year's Eve (December 31) Gala Dinner per adult: MAD 1200
  • New Year's Eve (December 31) Gala Dinner per child: MAD 600 (from 2 to 11 years old)

Optional extras

  • Airport shuttle service is offered for an extra charge of MAD 150 per vehicle

Children & extra beds

  • Rollaway beds are available for MAD 200.0 per night

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Frequently asked questions

Does Hôtel Chems offer free cancellation for a full refund?

Yes, Hôtel Chems does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hôtel Chems?

Yes, there's an outdoor pool.

Are pets allowed at Hôtel Chems?

Sorry, pets aren't allowed.

Is parking offered on site at Hôtel Chems?

Yes, there's free self parking.

Is airport shuttle service offered by Hôtel Chems?

Yes, a shuttle from the hotel to the airport is available. The charge is MAD 150 per vehicle.

What are the check-in and check-out times at Hôtel Chems?

Check-in start time: 2:00 PM; Check-in end time: 2 AM. Check-out time is noon.

Is there an onsite casino at Hôtel Chems?

No, this hotel doesn't have a casino, but Le Grand Casino de La Mamounia (4-min walk) and Casino de Marrakech (14-min walk) are both nearby.

What is there to do at Hôtel Chems and nearby?

Practice your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hôtel Chems also has spa services and a garden.

Are there restaurants at or near Hôtel Chems?

Yes, there's an onsite restaurant.

Does Hôtel Chems have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hôtel Chems like?

Hôtel Chems is in Medina, a short 10-minute drive from Menara Airport (RAK) and 14 minutes' walk from Jemaa el-Fnaa.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Hôtel Chems Reviews

6.6

Good

7.2

Cleanliness

8.6

Location

7.0

Staff & service

6.0

Property conditions & facilities
Verified

10/10 Exceptional

Great place to stay staff very helpful and friendly
Lee, 3-night trip
Verified

10/10 Exceptional

Good location and eaay walk to town zpark and market. Clean enough,food was nice.
andy, 1-night trip
Verified

8/10 Very good

It’s not a bad place to stay, It’s just out of the way of the main centre, But not so far you can’t walk.
John, 2-night trip
Verified

8/10 Very good

Ok hotel for the money, Very noisy and basic
John, 1-night trip
Verified

6/10 Good

Just your very very very average hotel. Pro - the A/C works greats, con there is no permanent shower head - it’s weird. Also just far from everything!
Anil, 3-night trip
Verified

2/10 Poor

This property was a huge disappointment. It advertised as a four star but was more like a two star hotel. The rooms were old and sad. Staff were rude and inattentive. The only plus is the location as it is walking distance to many interesting sites. We tried to minimize our time in the hotel.
Tamoya, 1-night trip
Verified

2/10 Poor

Very rude unprofessional staff,the way dealing with guest unexceptional, heard few complaints from unhappy guests with regards the same issues, specifically the front desk (reception)
SAMER, 7-night trip
Verified

8/10 Very good

Aircon is really good like walking into a fridge when you get back, only issue we had is they don’t take card payment and never have any change when trying to buy drinks and food at the hotel. Wouldn’t order cocktails, advertised as alcoholic but we tried a couple and just tasted like lemonade
Matthew, 4-night trip
Verified

4/10 Fair

Dåliga rum

Hotellet rankas till 4 stjärniga , i verkligheten är det 2 stjärniga hotell. Jag skriver båda possessiva och negativa punkter . Placering är bra , simbassängen vet inget om (har inte använt simbassäng ) Negativa: 220 Volt ström i bad rum ! Mögel och smuts i badrummet! Ingen fläkt i badrummet! Ingen schampo eller duschkräm. ( man får små mängder i små flaskor ) däremot ser man enbart fästet på schampo och duschkräm behåller på vägen ! Fönster och dörren till balkongen var inte tätt vilket man sover inte i tystnad ! Vi bytte rum 3 gånger ! I stor sätt alla rum hade samma problem , första rum luktade hemskt!
Bahman, 4-night trip
Verified

8/10 Very good

Rapport qualité prux correct

Hotel bien située, personnel accueillant, petit dejeuner copieux . Le seul hic ce sont les chambres, il faudrait changer les matelas et donner un coup de peinture notamment dans les sdb ou les baignoires sont à changer.
Carmen, 4-night trip
Verified

6/10 Good

Hôtel super bien placé, le personnel est adorable et vraiment gentil. Dans l'ensemble, l'hôtel est calme si vous ne tombez pas sur un moment où des jeunes viennent mettre leur musique à fond ;) . Petit bémol : les murs sont très fins, on entend donc tout ! (Les personnes marchant dans le couloir la nuit, les conversations dans les chambres, les meubles qui bougent.) Malgré l'aspect commercial et adorable du personnel, certains services sont à revoir. Les serviettes de bain n'étaient généralement données que le soir (quand la femme de ménage venait nettoyer la chambre) par manque de serviettes. Donc, si vous vouliez vous doucher après le nettoyage de la chambre, ce n'était pas possible. (Il faudrait prévoir plus de serviettes, surtout en août.) La chambre n'a pas été nettoyée deux fois malgré la pancarte mise devant la porte. Nous mettions la climatisation, qui finissait éteinte quand nous revenions dans la chambre, donc pour des personnes ne supportant pas la climatisation et voulant aérer leur chambre, cela était compliqué. Les chambres sont assez vieilles, c'est vrai, mais elles sont très jolies et cosy, on s'y sent chez soi. L'hôtel n'est pas grand, ce qui est super sympa, c'est un peu comme une grande famille. Les petits déjeuners sont excellents (surtout les msemen de Tata ;) ). Quelques petits défauts, comme dans tout endroit, mais cela ne vous empêchera pas de passer de très bonnes vacances. Il se situe à 5 minutes, même pas, de la place Jamaa El Fna .
Flora, 7-night trip
Verified

10/10 Exceptional

Muy bien situado y buen servicio.
Begoña, 4-night trip
Verified

6/10 Good

Hôtel bien localisé. Nourriture et service très moyen. Se faire servir au snackbar est TRÈS long.
Sandra, 3-night trip
Verified

10/10 Exceptional

Céntrico a 10 minutos de la plaza y todo súper bien comimos en el hotel y de lujo
FERNANDO, 1-night trip
Verified

4/10 Fair

Habitacion se cae por trozos

El cabecero de la cama estaba caido, como consecuencia las mesitas tambien estaban caidas en el suelo, los dijimos en recepcion el primer dia y ni caso tuvimos que poner nosotros mismos un apaño
Mayte, 3-night trip
Verified

10/10 Exceptional

PARFAIT SUR TOUTE LA LIGNE...

Très bien situé dans les jardins de la Koutoubia, avec un parking sécurisé, un bel hôtel au calme. Accueil efficace et personnel souriant et très pro. Les chambres sont très confortables et reposantes et calmes. Un beau jardin agrémenté d'une magnifique piscine, avec option de restauration. Wi-Fi efficace.
3-night trip
Verified

10/10 Exceptional

MAGNIFIQUE

Bel hôtel situé dans la verdure, au calme, tout près de la Koutoubia. Accueil exceptionnel, Wi-Fi super efficace, grand parking sécurisé. Les chambres sont très confortables. Le tout est d'une grande propreté. Personnel souriant, et très pro. Les petits déjeuners sont délicieux et varié. Un vaste jardin joliment arboré possède une grande piscine bien entretenue.
2-night trip
Verified

10/10 Exceptional

PARFAIT POUR MARRAKECH

Bel établissement tout près de la place. Joli jardin avec une belle piscine, idéal pour se reposer ou se rafraîchir. Les chambres sont très confortables et reposantes. Les petits déjeuners sont variés et délicieux. Le personnel, très professionnel, est aux petits soins et d'une extrême gentillesse.
3-night trip
Verified

10/10 Exceptional

BIEN SITUÉ, UNE BELLE ADRESSE

Au calme, un accueil souriant, un personnel attentionné, excellent petit déjeuner, chambre confortable, parking surveillé, que dire de mieux.
1-night trip
Verified

10/10 Exceptional

TOUJOURS AUSSI BIEN

Une belle et bonne adresse à Marrakech. Tout près de la place, et pour les amis motards, parking gratuit sécurisé. Piscine dans un joli jardin, les chambres sont très confortables et reposantes avec tout le nécessaire requis pour un séjour réussi et surtout calmes. Mention spéciale pour le personnel pour sa gentillesse et son professionnalisme.
Laurent, 3-night trip
Verified

10/10 Exceptional

Tres bon etablissement
Philippe, 3-night trip
Verified

8/10 Very good

Extrêmement bien placé en centre ville, havre de paix, parc et piscine agréable
germain, 3-night trip
Verified

8/10 Very good

Bien situé
germain, 1-night trip
Verified

4/10 Fair

Hotel vetuste j,ai sejourne il y a 30 ans exactement pareil aucune renovation et personnel désagréable je ne recommande pas a pars l,emplacement ideal et jardin et piscine agréable
corinne, 3-night trip
Verified

8/10 Very good

Hôtel sans plus….

Hôtel bien situé géographiquement, juste acceptable aux niveaux des services et étonnant de devoir tout payer cash immédiatement sans possibilité d’utiliser une carte ou une facturation sur la chambre. Pour moi hôtel moyen.
4-night trip