Overall, my stay at the resort was pleasant, and the staff certainly deserve 5 stars for their service. However, I did encounter a few issues during my visit. Upon check-in, I was upgraded, which I appreciated, but my bed was switched from a king to a double. After traveling all night, I was too exhausted to raise the issue and decided to let it go.
I was part of a group of seven friends, and while my companions seemed to receive exceptional hospitality, including offers of amenities and even late check-out, I unfortunately did not experience the same. This was surprising, especially as this was my second stay at the resort.
The food was average—not great, but not terrible either. One of my main concerns was with the bartenders. Only one poolside bartender, Semeh, seemed well-trained and made excellent drinks. Unfortunately, the other bartenders' drinks were bland and poorly mixed. The music at the pool was another downside—constantly melancholy and depressing, as though the DJ had set the playlist and checked out emotionally.
Given that my previous stay at this resort was much better, I am still inclined to give the hotel an overall 4-star rating. However, I hope to see some improvements in consistency, especially with amenities and the poolside experience.