Spark By Hilton Carlisle South (Carlisle, ), Carlisle hotel discounts

10/10 Exceptional

Oct 12, 2025

Exceptionally clean rooms & great modern lobby area. Nice newer hotel at a reasonable price!

Tamara, 1-night trip

2/10 Poor

Oct 16, 2025

Expedia charged me for my reservation with this hotel. Then upon arrival, the girl at the desk asked for a credit card for a security deposit but I then realized she charged me a second time for my reservation and I told her I was alrecharged by Expedia. She said she would refund it and never did. The hotel is denying that they charged me even though I have sent them my credit card statement showing the charge. I am still fighting with the hotel to refund me this charge and it has been an awful experience. Expedia isn't doing much to resolve it either. Two other people woth seperate reservations just happened to be checking in with me at the same time and when both of those other parties went to their rooms the rooms were never cleaned from the previous guests who stayed there and they had to wait for them to be cleaned. Thankfully, my room was cleaned but it just goes to show you how awful this place is. Spark by Hilton is terrible.

Keith, 1-night trip

2/10 Poor

Oct 12, 2025

The first night we stayed there firearms are going off and we were told to evacuate the building packed all of our stuff up went into the hall and then we’re told never mind. Go back to bed at 1 AM second night. We returned to the hotel it was pouring down rain outside, and our cars would not let us in the door that they told us to use. We knocked on the door and the night shift host walk to the door and pointed to walk around front. We walked around front to find out why our keys weren’t working. He was nowhere to be found so we went to our room and found our door unsecured. We were gone for almost 16 hours. We had computers, phones all of our belongings unsecured in our room. So I went downstairs to confront the host and he was arrogant. Rude told me that the reason he made me come in the front door was due to. He had to verify our identities before he would let us go to our hotel room I simply told him you didn’t identify anything other than point that I needed to come in the front door. I waited for him to find out why my cards weren’t working, and he never came out to the front desk. He demanded that I gave him my card. He scanned it and turned my card back on for my room still without identifying who I was so if you have a Hilton key card and need a place to stay, all you have to do is tell him what room you’re in and he’ll scan it without even checking Customer service for the spark is less than desired.

Joshua, 2-night trip

6/10 Good

Oct 6, 2025

Elevator not working and staying on the third floor

Dinabel, 1-night trip

Spark By Hilton Carlisle South

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Room, 2 Queen Beds, Accessible (3x3 Shower, Mobility,Hearing)

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