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The Luang Say Residence

4.5 star property
Luxury hotel with 2 restaurants, near Morning Market

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Luang Say Residence

Exterior
Restaurant
Point of interest
Restaurant
Restaurant

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Spa
  • 24/7 front desk
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free area shuttle
  • Free shopping center shuttle
  • Free use of bicycles
  • Pool bar
  • Room service
  • Spa services
  • Babysitting
  • Airport shuttle

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Refrigerator
  • Private bathroom
  • Separate sitting area
  • Furnished balcony

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Pioneer Suite Twin

Premium bedding, minibar, in-room safe, individually decorated

Pioneer Suite Twin

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Explorator Suite King

Premium bedding, minibar, in-room safe, individually decorated

Explorator Suite King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 73 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Explorator Suite Twin

Premium bedding, minibar, in-room safe, individually decorated

Explorator Suite Twin

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 73 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Pioneer Suite King

Premium bedding, minibar, in-room safe, individually decorated

Pioneer Suite King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Premium bedding, down comforters, minibar, in-room safe

Sofitel Luang Prabang

Pool
Spa
Airport transfer
Parking available
9.4 out of 10, Exceptional, (109)
The price is P19,962
P24,154 total
includes taxes & fees
Jan 11 - January 12, 2025
Sofitel Luang Prabang
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About the neighborhood

Map
4-5 Ban Phonepheng, P.O.Box 507, Luang Prabang

What's nearby

  • Morning Market - 4 min drive
  • Phousi Hill - 4 min drive
  • Royal Palace Museum - 5 min drive
  • Night Market - 5 min drive
  • Wat Xieng Thong - 6 min drive

Getting around

  • Luang Prabang (LPQ-Luang Prabang Intl.) - 11 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free shopping center shuttle

Restaurants

  • ‪เฝอจันถนอม - ‬5 min walk
  • ‪Coffee Express - ‬15 min walk
  • ‪Two Little Birds Cafe - ‬17 min walk
  • ‪QQ Restaurant & Bar - ‬8 min walk
  • ‪Manda de Laos - ‬14 min walk

About this property

The Luang Say Residence

The Luang Say Residence is just 3.2 mi (5.1 km) from the airport and offers a shuttle (available on request). Guests can indulge in massages, then grab a bite to eat at one of the 2 restaurants. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a snack bar/deli.

Languages

English, French, Lao, Thai

At a glance

Hotel size

  • 32 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: 10 PM
  • Contactless check-in available
  • Express check-in/out available
  • Late check-in subject to availability
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The property charges 3 percent for credit card payments
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Transfers

  • Airport shuttle from 6 AM to 10:00 PM*
  • Cruise terminal shuttle*

Offsite

  • Free area shuttle within 5 km
  • Free shopping center shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free local shuttle
  • Babysitting (surcharge)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Free bicycle rentals
  • Pool umbrellas
  • Romance packages

Facilities

  • 8 buildings/towers
  • Built in 2010
  • Library
  • Mosquito nets
  • An outdoor pool
  • Spa services
  • Banquet hall

Accessibility

  • Accessible airport shuttle
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

La Belle Epoque - This restaurant overlooks the garden. Guests can enjoy drinks at the bar. Reservations are required.
Terrase Des Colonies - Onsite restaurant. Open daily.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Christmas Eve (24 December) Gala Dinner per adult: USD 60
  • Christmas Eve (24 December) Gala Dinner per child: USD 30 (from 7 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 60
  • New Year's Eve (31 December) Gala Dinner per child: USD 30 (from 7 to 12 years old)

Optional extras

  • English breakfast is offered for an extra charge of approximately USD 20 for adults and USD 10 for children
  • Airport shuttle service is offered for an extra charge of USD 20 per room (one-way)
  • Cruise ship terminal shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of USD 200 (subject to availability)
  • Credit card charges are subject to an extra charge of 3 percent

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 40.0 per day
  • Airport shuttle for children between the ages of 6 and 12 costs USD 20 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards and cash.

Also known as

Luang Say
Luang Say Residence
Luang Say Residence Hotel
Luang Say Residence Hotel Luang Prabang
Luang Say Residence Luang Prabang
The Luang Say Residence Hotel Luang Prabang
The Luang Say Residence Hotel
The Luang Say Residence Luang Prabang
The Luang Say Residence Hotel Luang Prabang

Frequently asked questions

Does The Luang Say Residence offer free cancellation for a full refund?
Yes, The Luang Say Residence does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Luang Say Residence?
Yes, there's an outdoor pool.
Are pets allowed at The Luang Say Residence?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Luang Say Residence?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by The Luang Say Residence?
Yes, an airport shuttle is available from 6 AM to 10:00 PM on request. The charge is USD 20 per room one-way.
What are the check-in and check-out times at The Luang Say Residence?
Check-in start time: 2 PM; Check-in end time: 10 PM. Check-out time is noon. Late check-out is available for a charge of USD 200 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at The Luang Say Residence and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services.
Are there restaurants at or near The Luang Say Residence?
Yes, there are 2 onsite restaurants, featuring garden views.
Does The Luang Say Residence have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around The Luang Say Residence like?
The Luang Say Residence is a short 9-minute walk from Wat That Luang and 14 minutes' walk from Mekong.

The Luang Say Residence Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Very Good

The property has large and comfortable rooms. The shutdown during Covid is still showing in terms of maintenance issues.
Steven, 5-night trip
Verified Expedia guest review

4/10 Fair

I have mixed reviews of this property. The property looks beautiful from a distance but when we checked in, our room was absolutely infested with mosquitos. The staff tried to be helpful and accommodating by moving our room twice but even in the final upgraded room, we still spent the night squashing mosquitos. Each room was very musty (probably the super mouldy curtains) and the furniture, even the suite, was stained and just looked grubby. With some deep, professional cleaning, this place would be stunning - the gardens are beautiful and breakfast by the pool is lovely. The property is away from the town but a tuk tuk is cheap and the hotel can organise a scooter which makes getting around easy.
Jennifer, 4-night romance trip
Verified Expedia guest review

6/10 Good

Large rooms, but far from town centre
The rooms are very comfortable and spacious but the hotel far from the town centre. The hotel offers a free shuttle to the town centre but only 4 times a day and it's not very reliable, it can be late or early. If you need transport outside of those hours the hotel charges an extortionate amount, you are better off finding transport elsewhere or walking. Breakfast was a la carte with very limited options. We stayed for 3 days and couldn't use the pool because it was closed for maintenance, we weren't even allowed to use the sun loungers. I understand pools require maintenance, but we were never told either before we arrived or at check-in.
Douglas, 3-night trip
Verified Hotels.com guest review

6/10 Good

Nice hotel. Wifi was a big problem in my room with poor service.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Definitely will come back again. Great service and great staff.
Joshua, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

This is a superb small hotel with wonderfully friendly, professional and helpful staff. A great oasis of calm and comfort.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

hotel is clean n exclusive. service is good, a relaxing place for leisure
johan meng loon, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

10/10 Exceptional

Gina, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The manager and all of the staff are gracious and welcoming. The property and grounds are well maintained and a relaxing oasis just on the edge of downtown Luang Prabang. The pool is large and swimmable but like most of the pools in town it is not as crystal clear as one would like. Overall, the property is delightful.
6-night business trip
Verified Expedia guest review

10/10 Exceptional

Toui and the rest of the staff went out of their way to make sure we were happy at every turn. Great service, beautiful rooms, one of the best restaurants in Luang Prabang, and serious attention to detail make this property an excellent choice. We look forward to our next visit!
3-night family trip
Verified Orbitz guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

6/10 Good

Beware of overcharging
"Free airport transfer (by request)" was not free. They tried to charge laundry fee for a "evening gown" for which I never asked for service (I was a male solo traveller).
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel is close to flawless. The staff are excellent, the facility pristine and quality superb. The only minor quibble is that it’s a few clicks out of town but they deal with this by having a number of courtesy cars at various times. I cannot speak of this facility more highly.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Impressive!
We had a lovely honeymoon here at Luang Say. Love the architecture and the interior decor. Will definitely recommend this to all who are considering a luxury boutique hotel. We will come back!
4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was perfect. Especially the mattress if the bed
3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel with friendly staff and nice pool!! Love the environment!!
Sylvester, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Superb hotel
The Luang Say Residence combines the luxuries of a top hotel with the charm and personal touch of staying in a boutique bed & breakfast. We loved it. Will definitely be back. Highly recommend this hotel.
7-night trip
Verified Expedia guest review

10/10 Exceptional

I chose the Luang Say Residence because it was ranked as the #1 hotel in Luang Prabang and I'm enthusiastic to say it exceeded my expectations. The experience was so good that I've decided to leave for my first ever online hotel review. The rooms were large, extremely clean, comfortable, and very unique in an elegant french design. Customer service was second to none - there was never a feeling of them trying to sell products (e.g. room upgrades, tour packages, etc.) but rather a genuine effort made by all staff to make our experience as enjoyable and hassle free as possible. The multi-course served breakfast was amazing and it will be hard to go back to hotel breakfast buffets. Even if there weren't a number of neat things to do in Luang Prabang, the Luang Say Residence on its own would have made the trip worthwhile. My only regret is not having booked a longer stay here.
Robert, 2-night trip
Verified Expedia guest review

8/10 Very Good

incredible service
Loved the staff at the hotel- very friendly and knowledgeable. It takes about 7 mins to get downtown by car or tuk tuk, but the staff helped with transportation. If you want to stay in the center this isn't the place, but we loved the calm and relaxing vibe and the fact that there is a bit more space.
Verified Hotels.com guest review

10/10 Exceptional

Fabulous hotel outside the old town
This picturesque hotel is outside the old town but hey provide an on demand shuttle service and return shuttles from town run every hour. A Tuktuk from town is 10-20k Kip. It has a fantastic pool which is super relaxing to hang out at. The breakfast is served a la carte and is delicious. Service is friendly and attentive. The place itself is so beautiful and our plantation suite was large and well-appointed. The Hotel arranges tours if you want too. They offer airport transfers as well. Nice mix of couples and families.
Fran, 5-night trip
Verified Expedia guest review

8/10 Very Good

Lovely romantic hotel in colonial setting
Setting as if you go back in time, with wonderful staff, who go the extra mile to make you comfortable. Fabulous breakfast! Free bikes to roam around town. A zen place to really recharge.
maud, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Simply Outstanding Hotel
Luang Prabang is the most beautiful small town in Asia I've ever been, an incredible great surprise, The Hotel is Superb, I've contacted by mail with the manager to arrange our stay due to my wife's birthday and they organize everything beautifully, excursions, transfers everything, We book the transfer from the airport and Francoise welcomed us in the Arrival hall with a great smile and a superb attention to all the details (well done guy) and lead us to the hotel where we've been welcomed by the Hotel's manager, who seems to be doing an excellent job here, Hotel's staff are so warm, friendly, helpful, they've showed up with a welcome mocktail and a birthday cake during the check in before to lead us to our room, The hotel is way better than what you can see in Expedia's pictures, the atmosphere and the charming ambiance, the decoration is superb, beautifully detailed, awesome landscape, everything is just perfect, We booked the Pioneer room, and it was really nice, located in the first level, the size is perfect, the bedding was wowww we really had a very good rest ,we enjoy the balcony views, The Breakfast is outstanding as well, we specially love this type of small hotels , more intimate and where you can get rid of those Buffet type breakfast, here they serve a la carte meals , which are beautifully prepared and presented, with enough options to fulfill all your needs and expectations,
Julio, 2-night romance trip
Verified Expedia guest review