At Azen Lakeside Hotel & Travel, you'll be just a 5-minute drive from Hoan Kiem Lake and West Lake. Guests can grab a bite to eat at one of the 10 restaurants and visit the spa to be pampered with Swedish massages, body wraps, or facials. Other highlights include a garden and bike repair services.
At Azen Lakeside Hotel & Travel, you'll be just a 5-minute drive from Hoan Kiem Lake and West Lake. Guests can grab a bite to eat at one of the 10 restaurants and visit the spa to be pampered with Swedish massages, body wraps, or facials. Other highlights include a garden and bike repair services.
At a glance
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Hotel size
32 rooms
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Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 15
Check-out time is noon
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Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 15
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices)) and wired internet access in rooms
LOCAL_PARKING
Parking
Free offsite parking within 16 ft
Street parking available
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Transfers
Airport shuttle on request (available 24 hours)*
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Other information
Designated smoking areas
Property amenities
Food and drink
10 restaurants
Shared refrigerator
Water dispenser
Traveling with children
Grocery/convenience store
Stair gate
Outlet covers
What to do
Bicycle tour information
Bicycle rentals nearby
Ecotours nearby
Working away
Business center
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Bike repair services
Bike cleaning
Bike storage
Facilities
Safe-deposit box at front desk
Garden
Television in common areas
Communal living room
Bicycle parking
Full-service spa
Lockers available
Reception hall
Accessibility
Accessible airport shuttle
Visual doorbell notification
Hand-held showerheads
Closed captioned TV
Height-adjustable showerhead
Grab bar in shower
Shower grab bar height (inches): 28
Roll-in shower
Roll-in shower width (inches): 43
Visual fire alarm
Doorbell and phone notification
Hardwood flooring in room
Room amenities
Be entertained
42-inch Smart TV
Premium cable channels
Home comfort
Climate-controlled air conditioning and heating
Fan
Stocked minibar (select free items)
Electric kettle
Bathrobes and slippers
Children's robes and slippers
Iron/ironing board (on request)
Window screens
Sleep well
Hypo-allergenic bedding
Pillow menu
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Memory foam mattress
What to enjoy
In-room massage
Fireplace
Individually furnished and decorated
Separate sitting area
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Bidet
Designer toiletries
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Desk
Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices)) and free wired internet
Free local calls
Desk chair
Electrical adapters/chargers
Food and drink
Meal delivery service
Mini-fridge
Free bottled water
Free tea bags/instant coffee
Paper towels
More
Daily housekeeping
In-room safe
Access via exterior corridors
Eco-friendly cleaning products provided
Local maps
Restaurant dining guide
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages, Swedish massages, Thai massages, and facials. The spa is open daily.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of VND 600000 per vehicle (roundtrip, maximum occupancy 0)
Children & extra beds
Rollaway beds are available for VND 300000.0 per day
Pool, spa, & gym (if applicable)
Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and window guards on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard
Also known as
Azen Lakeside Hotel Travel
Azen Lakeside & Travel Hanoi
Azen Lakeside Hotel & Travel Hotel
Azen Lakeside Hotel & Travel Hanoi
Azen Lakeside Hotel & Travel Hotel Hanoi
Frequently asked questions
Are pets allowed at Azen Lakeside Hotel & Travel?
Sorry, pets aren't allowed.
Is parking offered on site at Azen Lakeside Hotel & Travel?
No, unfortunately, but there's free parking nearby.
Is airport shuttle service offered by Azen Lakeside Hotel & Travel?
Yes, an airport shuttle is available. The charge is VND 600000 per vehicle roundtrip.
What are the check-in and check-out times at Azen Lakeside Hotel & Travel?
Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. Check-out time is noon.
What is there to do at Azen Lakeside Hotel & Travel and nearby?
Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and make the most of other amenities like a garden.
Are there restaurants at or near Azen Lakeside Hotel & Travel?
Yes, there are 10 onsite restaurants.
What's the area around Azen Lakeside Hotel & Travel like?
Azen Lakeside Hotel & Travel is in Ba Dinh, a short 1-minute walk from West Lake and 19 minutes' walk from Dong Xuan Market.
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Reviews
Azen Lakeside Hotel & Travel Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
8.6
Amenities
9.4
Staff & service
8.4
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Dec 26, 2025
I had a great stay at this Hotel, Location was ideal, Lovely staff, very friendly and polite. Would highly recommend.
Kyle
Kyle, 7-night trip
Verified
10/10 Exceptional
Dec 12, 2025
I would say that almost all the arrangement are good and their staff are especially friendly. There is also a nearby minimart which I was able to get some food stuff
Rong Shun
Rong Shun, 1-night trip
Verified
8/10 Very good
Jan 3, 2026
The facility itself is old, with a few minor mechanical/plumbing issues. The staff was great though, very attentive and helpful. Location is very close to West Lake.
William
William, 1-night trip
Verified
10/10 Exceptional
Oct 7, 2025
Clean room ! Nice and friendly staff
winn
winn, 1-night trip
Verified
10/10 Exceptional
Mar 29, 2026
The room my wife and I chose was amazing. It had gorgeous balcony view and allowed us to rest and recharge without feeling like we missed a beat of what’s was going on. We chose this area because it’s close to everything but not right in the middle of everything so we could enjoy our time rest in between adventures without having to use ear plugs lol.
Theres a beautiful lake right by the hotel. I enjoyed a run there in the morning and it was fun to see how the locals start their day.
Here are some things to be mindful of if you pick this property. Just for full transparency when my wife and I first checked in, they mentioned that there was an issue with the room that we had booked and that it wouldn’t be ready until tomorrow due to water leakage.
I get it these things happen but it doesn’t change the fact that the flow and rhythm of our trip was taken off coarse. They offered us another room until our room was ready tomorrow but the room obviously wasn’t the premium room we paid for so I asked to be compensated for the difference and what I was initially offered was nothing but change and I felt as if I was being treated unfairly.
After much unnecessary back and forth I was finally offered an amount that seemed fair for the inconvenience and we were able to move forward.
I would definitely stay here again because after we were able to move through that hurdle, we could enjoy the staff, our room (ready next day just as they said), and beautiful Hanoi. Be back soon.