ZER Boutique Holbox

Property class: 4.5
Luxury beachfront hotel with restaurant, near Holbox Beach

Choose dates to view prices

At ZER Boutique Holbox, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll be within a 5-minute walk of Holbox Beach. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, body scrubs, and aromatherapy. Ana’s Kitchen serves Mexican cuisine and the 3 poolside bars are great places to grab a cold drink. Other highlights at this luxurious hotel include 2 bars/lounges, a rooftop terrace, and a beach bar.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Airport transfer
  • Pet friendly
  • Parking available
The current price is P6,573
P9,958 total
includes taxes & fees
Oct 30 - Oct 31

Room options

View all photos for Superior Room

A spacious bedroom with a large bed, macrame wall art, and a bamboo partition.

Superior Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Ocean View

A bedroom with a large bed, a macrame wall hanging, and a view of the ocean through a sliding door.

Superior Room, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Ocean View

A bedroom with a large bed, a view of the ocean, a balcony, and a macrame wall hanging.

Deluxe Room, Ocean View

  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

A modern hotel room with a large bed, a desk, a TV, and a view of the ocean.

Master Suite

  • Sea view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Bamboo

A bedroom with a large bed, a wooden nightstand with a lamp, a wall-mounted TV, and a macrame wall hanging.

Bamboo

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 659 reviews
The price is P7,331
P9,618 total
includes taxes & fees
Oct 28 - Oct 29
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About the neighborhood

Map
Paseo Carey y Caguama Zona 002 Mz 0107, Predio 3 y 4, Isla Holbox, QROO, 77310

What's nearby

  • Holbox Beach - 1 min walk - 0.0 km
  • Bioluminescence Beach - 11 min walk - 1.0 km
  • Punta Coco Beach - 11 min walk - 1.0 km
  • Holbox Baseball Park - 19 min walk - 1.6 km
  • Main Square - 4 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 46.8 miles/75.4 km
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪the hot corner's bar - ‬4 min drive
  • ‪Básico - ‬4 min drive
  • ‪Quartieri Holbox - ‬3 min drive
  • ‪Fuego - ‬9 min walk
  • ‪Mr. Happy - ‬19 min walk

About this property

ZER Boutique Holbox

  • At ZER Boutique Holbox, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll be within a 5-minute walk of Holbox Beach. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, body scrubs, and aromatherapy. Ana’s Kitchen serves Mexican cuisine and the 3 poolside bars are great places to grab a cold drink. Other highlights at this luxurious hotel include 2 bars/lounges, a rooftop terrace, and a beach bar.

All inclusive details

  • All-inclusive room rates at ZER Boutique Holbox are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All à la carte meals, snacks, and select beverages included
    • Basic alcoholic beverages included
    • In-room minibar (non-alcoholic beverages included)

Lessons/classes/games

  • Bartending

Entertainment

  • Onsite entertainment and activities

At a glance

Hotel size

    • 38 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • This property enforces quiet hours from 11:00 PM to 9:00 AM
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets allowed (dogs only, 1 total, up to 33 lbs per pet)*
    • Service animals welcome
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)

Parking

    • Free offsite parking within 164 ft

Transfers

    • Airport shuttle from 11:00 AM to 6:00 PM*
    • Ferry terminal shuttle*
    • Bus station shuttle*

Other information

    • Smoke-free property

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Reviews

ZER Boutique Holbox Reviews

9.0

Wonderful

9.6

Cleanliness

8.8

Amenities

9.2

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The private beach was beautiful and offered lounge chairs, shaded nests, and breathtaking views. (9 reviews)
  • The rooftop pool is incredible and offers breathtaking views and a perfect spot to watch sunsets. (5 reviews)
  • Breakfast was varied and delicious with no wait times. (3 reviews)
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From real guest reviews summarized by AI.
Report

Reviews

Verified review

10/10 Exceptional

Amazing staff, delicious breakfast and food in general, gorgeous beach
Verified review

10/10 Exceptional

The staff is super friendly and helpful!! The place is new and the only one with infiniti pool on the rooftop. Also great food
Verified review

10/10 Exceptional

Staff were all friendly.
Verified review

6/10 Good

Room was great a little far from everything but staff was wonderful. Gave a 3 star due to distance and weather was not great had to eat dinner in our room for 2 nights due to restaurant being outdoors. Beautiful resort though.
Verified review

10/10 Exceptional

Beautiful hotel, fabulous location right on the beach. The rooms are great, excellent staff and delicious food. No complaints at all! Safe place great for everyone- family, solo travelers or couples. I will definitely be returning.
Verified review

6/10 Good

A beautiful location, clean rooms and friendly staff that are trying their best to help customers at a new hotel that has a steep learning curve. I'm not sure why there are so many 5 star reviews given the obvious shared frustrations of many hotel guests. - Service was extremely slow, with a single drink order often taking 45mins-1hr. - There was a comically excessive amount of flies at the restaurant for breakfast every morning. This was the only restaurant on the island where we experienced this in a week. - The shower dividers are to short causing excess water in the bathroom every shower. - No do not disturb sign was provided at check-in and we found two people in our room doing turn down at 8pm after dinner the first night. - There is no beach walking acces to the main part of town. Back roads with debris and open garbage need to be used that can often flood if raining. - Prices for drinks and food at the hotel and are much higher than better quality options offered elsewhere in holbox. This place has great potential if they can keep improving to offer a better value service.
Verified review

10/10 Exceptional

Stunning views, friendly & attentive staff, room service was great. 10/10 experience at this hotel
Verified review

8/10 Very good

NA
Verified review

10/10 Exceptional

The view every morning and the sunsets are beautiful, front desk and all the staff in general are so nice Worh every penny i spent staying here
Verified review

10/10 Exceptional

The room was spotless, staff was very courteous, A few more sun chairs on the beach for hotel guests would have been nice.
Verified review

10/10 Exceptional

Staff was amazing especially Pablo and Gabriela they helped so much and were extremely courteous and very polite. Rooms were nice and clean and the private beach was amazing.
Verified review

10/10 Exceptional

The ocean was visible from
Verified review

10/10 Exceptional

Very nice hotel but food and drinks are way over price on the property.
Verified review

10/10 Exceptional

.
Verified review

10/10 Exceptional

Ana y Jose was simply amazing. From the ocean view from my room to the wonderful staff, it was easy, relaxed and beautiful. The staff is wonderful. Attentive and very warm. Everyone is there to ensure that you have a great time. Food, drinks, and beach facilities are all great. The beach front itself had no seaweed and was very well taken care of. Also, make sure to head to the pool on the roof. Amazing views! Rooms were nice, clean and AC was blasting. No complaints! Ocean view room is definitely worth it. Cant wait to return asap! Thanks for such a great time! xx
Verified review

6/10 Good

Water issues in the room and washrooms. Food was bad and a lot of flies around the beach dining area. Service was slow and not on time.
Verified review

10/10 Exceptional

This property is really beautiful and in a great location - west end of the island that didn’t have much around in previous years. It is a bit of a walk to get into town, but there are several places close by and taxis are pretty readily available. I will say that it gets dark at night around this part of the island, so be prepared to use that phone flashlight if you plan on walking! Very safe, as is the whole island really. Great food and service. I had a huge issue with my credit and debit cards while I was on the island and ran out of cash to pay for my transfer service back to the airport. It was super stressful and though they eventually wound up allowing me to pay with my card, I used up almost a whole day trying to get cash. I cannot stress enough - bring more cash than you think you need! I felt horrible I couldn’t pay or tip in cash for the last couple days I was there, but the hotel and the driver were pretty understanding. Overall great stay!
Verified review

2/10 Poor

I requested clean towels, they didn’t provide the first time, I had to requested 3 times, no phones in the rooms, if you need anything you have to walk all the way to the lobby. Flies everywhere, they have those table fans but they can’t stop the flies landing in your food. Very unpleasant experience. Breakfast was included, I ordered the same thing everyday, they serve d me greysh looking eggs very mushy very disgusting, the following day they serve me scrambled eggs with carrots…. Customer service is great, Is not their fault upper management don’t take care of things….
Verified review

6/10 Good

This is a lovely hotel, let down by the service. Check in was slow and then we were given a ‘ocean view’ room next to the bar/restaurant so people could see straight into our room and you had to be stood on the balcony to see the ocean. We managed to change rooms for night 2 and 3 of our stay. We checked out of our room at midday and informed the staff we would be back for 5. When we arrived back, there was still confusion about the room and it took over 10 minutes for something that should have already been sorted. In general, the staff all seemed to struggle with the most simple of things. Upon checkout, our bill was over 1400 pesos too much. Everyone should make sure they take pictures of all their receipts and double check the bill when we leave. The issues were duplicating items and an additional tip that were added to the bill. We also asked for a later checkout (1pm instead of midday), which the staff agreed on the phone and then text us to say they couldn’t. There are no showers available outside the room to use and again this process was needlessly chaotic. The rooms are nice and the beach is lovely. The loungers are really nice and there’s good music throughout the day creating a nice vibe.
Verified review

4/10 Fair

Book this hotel with caution. We stayed here for nine days, and every single day, we encountered an issue. The service at this hotel is 5 out of 10.Unfortunately, the hotel overall rates a 6 out of 10. Each day, I was disappointed with the hotel, particularly in terms of service and amenities.The aesthetics of this hotel are beautiful, and the beachfront is stunning. The servers are all great and doing their best but being managed poorly.“Breakfast is included,” except it actually isn’t. Only certain items are included, and even fresh-pressed juice is not part of it.I booked this hotel because they offered free breakfast. They claim the rooftop pool has full service, but that is incorrect. There were never any towels available up there, and the servers didn’t come by. After waiting 20 to 30 minutes, I had to go down to the beach and grab my own towels. I requested service, but no one came. The towels never smelled fresh; they smelled like fried food. The water in the shower was never hot enough. There were flies everywhere, and the hotel did nothing about them. This is a luxury hotel, and having flies buzzing around is not indicative of luxury. Every restaurant we visited in town made sure we weren’t bothered by them. This hotel did nothing about it. Lack of sun chairs, the layout of the rooms also makes no sense the closet is too small and there are no dressers in the room but there are two large tables one for office work the other one not sure what for! Hope this helps
Verified review

4/10 Fair

Les piscines sont mal entretenues, l eau est brouille, la piscine du rooftop est un peu mieux . Bien que l emplacement soit magnifique de même que l hôtel en soit, les prix sont dérisoires. Un verre de vin 26$ canadien ( pas la bouteille , le verre), le déjeuner inclus est continental donc sans œufs, il comprends fruits , un mini contenant de yougourt et une tranche de pain avec confiture. BON À SAVOIR; lisez les petits caractères.. vous êtes gentiment accueillis par une taxe ( taxe de l îles ) qui correspond à environ 350$ par chambre pour un séjour d une semaine ( non compris dans le prix d expédia ).. donc magnifique hôtel et endroit .. mais prix dérisoires .. et assez loin de l épicerie à pied ..( donc taxi requis $$ ou vélo $)
Verified review

8/10 Very good

Todo muy bien. El unico detalle es que cobran un impuesto llamado "Resort Fee" de $200 diarios por persona por noche que no estaba anunciado
Verified review

10/10 Exceptional

Nos encantó el lugar, tiene el beach club más bonito de la isla, tienes acceso no solo a camastros, sino a nidos/balinesas con sombra
Verified review

10/10 Exceptional

Excelente hotel muy pacifica la zona la comida de primera y mejor el personal volveria pronto!!
Verified review

10/10 Exceptional

Todo excelente, volvería a ir