DO NOT BOOK HERE
I contacted the hotel because there was a problem that required their response, but they did not deal with it in time. Because of that delay, the situation became impossible to resolve and I ultimately could not use the accommodation as planned. This caused me unnecessary stress, wasted time during my trip, and additional inconvenience that could have been avoided if the hotel had responded properly when the issue first occurred.
What disappointed me even more was the way they communicated afterward. Their responses seemed focused on explaining their own position rather than acknowledging that their delayed handling had already caused the problem. I felt as though the responsibility was being shifted onto me, even though I had been the one left without the accommodation I had booked and paid for.
Mistakes and unexpected situations can happen, but what matters is how a hotel responds when a guest needs help. In this case, I did not feel that the hotel took sufficient responsibility or showed an appropriate level of urgency. The whole experience left me with the impression that guests may be left to deal with the consequences when something goes wrong.
For that reason, I would not stay here again and would advise future guests to be cautious, especially if their booking requires any commun