AVOID THIS STAY AT ALL COST! This service with this accommodation was horrendous since we landed at the airport. When we landed, we could get a hold of management. We were stuck at the airport until 2AM on top of the strenuous immigration wait. After finally being able to contact the host, we were forced to accept a stay at a different property and not the one we booked! They told us to stay at a property a bit far from the one we booked, and then we still had to pack our luggage again the next day to move over. Even after moving to our stay, we still had to wait about half an hour before the host arrived! The room we checked into smelled horrible, the bed was stained, and the sheets were gross. We even had to throw all the beddings that they stuck in the closet outside because it smelled so horrible. We even had to purchase cleaning supplies and perform all the extra cleaning ourselves to make it bearable since THEY DENIED OUR REFUND REQUEST.
YOU WILL NOT BE ABLE TO EFFECTIVELY COMMUNICATE WITH ANYONE apart of the host’s team including cleaning service. We were given only one key card to split between three people, and the elevator required a key card to operate. It took like 4 days to receive the extra keys. We have stayed at Terra Royal before under a different host, and it was amazing. However, we are warning anyone looking to stay with this Anxiety team to steer clear! The pricing and service is very scandalous, and everything was recorded by an Expedia agent!