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iStay Hotel Ciudad Juarez

3.5 star property
Central Ciudad Juárez hotel with indoor pool, connected to a shopping center

Choose dates to view prices

Step into iStay Hotel Ciudad Juarez, a vibrant retreat in the heart of Ciudad Juarez. Indulge in on-site shopping, unwind with a spa treatment or cocktail at the bar, and stay connected with free WiFi. With an indoor pool and gym to keep you active, this hotel offers convenience and relaxation.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Room service
  • Babysitting
  • Conference center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning

Feel at home (6)

  • Free cribs/infant beds
  • Babysitting services
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
The current price is P4,760
P5,430 total
includes taxes & fees
Jul 26 - Jul 27

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

A hotel room with a large bed, a nightstand with a lamp, and a view of a balcony with a cityscape.

Standard Room

8.8 out of 10
Excellent
(50 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

8.2 out of 10
Very good
(39 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room

9.2 out of 10
Wonderful
(11 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

7.4 out of 10
Good
(14 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Map
Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf, Ciudad Juárez, CHIH, 32310

What's nearby

  • Plaza de las Americas - 5 min walk - 0.5 km
  • Estadio 20 de Noviembre - 12 min walk - 1.0 km
  • Paso del Norte Cultural Center - 14 min walk - 1.2 km
  • Chamizal Federal Public Park - 4 min drive - 2.3 km
  • UACJ - Universidad Autónoma de Ciudad Juárez - 4 min drive - 2.3 km

Getting around

  • Ciudad Juarez Intl. Airport (CJS) - 24 min drive
  • El Paso International Airport (ELP) - 25 min drive
  • El Paso Union Depot - 18 min drive

Restaurants

  • ‪Sanborns Ciudad Juárez - ‬2 min walk
  • ‪Applebee's - ‬4 min walk
  • ‪Burritos Lala - ‬5 min walk
  • ‪Crisostomo - ‬5 min walk
  • ‪Cafe Veracruzano - ‬10 min walk

About this property

iStay Hotel Ciudad Juarez

  • When you stay at iStay Hotel Ciudad Juarez, you'll be within a 10-minute drive of American Consulate and Paso del Norte International Bridge. Guests can take a dip in the indoor pool or grab a bite to eat at Restaurante la Pergola, which serves breakfast. Also, University of Texas at El Paso and Plaza Las Misiones are within a short drive. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 146 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 1 PM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Babysitting services

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Conference center

Services

  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 40-inch plasma TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Restaurante la Pergola - This restaurant serves breakfast only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Service fee: MXN 25 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 150 for adults and MXN 100 for children

Pets

  • Service animals exempt from fees

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel iStay Ciudad Juarez
iStay Ciudad Juarez
iStay Hotel
iStay Hotel Ciudad Juarez
Istay Ciudad Juarez
iStay Hotel Ciudad Juarez Hotel
iStay Hotel Ciudad Juarez Ciudad Juárez
iStay Hotel Ciudad Juarez Hotel Ciudad Juárez

Frequently asked questions

Does iStay Hotel Ciudad Juarez offer free cancellation for a full refund?

Yes, iStay Hotel Ciudad Juarez does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at iStay Hotel Ciudad Juarez?

Yes, there's an indoor pool.

Are pets allowed at iStay Hotel Ciudad Juarez?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at iStay Hotel Ciudad Juarez?

Yes, there's free self parking.

What are the check-in and check-out times at iStay Hotel Ciudad Juarez?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Check-out time is 1 PM.

Is there an onsite casino at iStay Hotel Ciudad Juarez?

No, this hotel doesn't have a casino, but Sunland Park Racetrack and Casino (14-min drive) and Speaking Rock Entertainment Center (18-min drive) are both nearby.

What is there to do at iStay Hotel Ciudad Juarez and nearby?

IStay Hotel Ciudad Juarez has an indoor pool and a fitness center.

Are there restaurants at or near iStay Hotel Ciudad Juarez?

Yes, there's an onsite restaurant, Restaurante la Pergola.

What's the area around iStay Hotel Ciudad Juarez like?

IStay Hotel Ciudad Juarez is in Zona Pronaf, a short 17-minute walk from Paso del Norte Cultural Center and 3 minutes' walk from Hospital de la Mujer.

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Reviews

iStay Hotel Ciudad Juarez Reviews

8.8

Excellent

8.8

Cleanliness

8.6

Amenities

8.8

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as good, tasty, and spectacular with a variety of options. (32 reviews)
  • Parking is spacious, accessible, and easy, with a large covered area. (5 reviews)
  • The restaurant offered a delightful array of Mexican cuisine and the staff, especially Mr. Hector, provided excellent service. (11 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Food
Bathroom
Location
Upgrade
Bed
Lobby
Air conditioning

Reviews

Verified

10/10 Exceptional

I always have a good time when I stay in the hotel! Is nice clean it has an indoor pool and is connected to Sanbors, It’s a great place to stay when you’re in Ciudad Juárez a great value for your money!!
Marco, 1-night trip
Verified

10/10 Exceptional

is a nice hotel , great breakfast food
Gabino, 4-night trip
Verified

10/10 Exceptional

As expected great stay room was very clean staff very attentive.
Larry, 1-night trip
Verified

10/10 Exceptional

The room was very clean and the staff was very friendly.
ERNESTO, 3-night trip
Verified

10/10 Exceptional

Spotless room and courteous staff. Five stars.
Jose, 2-night trip
Verified

10/10 Exceptional

The place was amazing, hotel staff was friendly. Will stay there again.
Surruge, 2-night trip
Verified

10/10 Exceptional

Thank you for everything it was nice to stay in the room I've been staying in this hotel since 2012 that's my favorite hotel thank you very much for everything
Joseluis, 2-night trip
Verified

10/10 Exceptional

Everything was clean and staff was very helpful. We would defenetly stay at iStay again
Jose Luis, 2-night trip
Verified

8/10 Very good

Hotel super clean, room super nice clean, bathroom idk how to describe need more attention, bathroom needs a fresh paint or something
Rogelio, 2-night trip
Verified

8/10 Very good

Amenities,breakfast was good
Lalo, 2-night trip
Verified

10/10 Exceptional

This friendly and helpful when I checked in. The room was good size and very clean.
Anthony, 2-night trip
Verified

10/10 Exceptional

Excellent place. Breakfast is awesome
Amanda, 1-night trip
Verified

6/10 Good

Well, hard to start with however, the place is nice. Well decorated center center in the city pretty good everything around. It was good outside. The problem was their mattresses are over 20 years old spring coming through slouch no comfort, especially if you’re a little bit heavy or not a very small person. It’s not you know it’s not comfortable. They had to change room because like I said the bed is over 20 years old they could do a renovation which I believe is if I had to classified it’s even lower than Motel six as far as the beds are concerned everything else is OK.
Pablo, 3-night trip
Verified

10/10 Exceptional

Housekeeping Paola does an amazing job, front desk staff super friendly, great place this was my 5th time at this hotel
Luisa, 2-night trip
Verified

8/10 Very good

Nice location. Nice room with Heat. Hair dryer and iron.
Maria, 2-night trip
Verified

10/10 Exceptional

VERY safe. high quality breakfast. Friendly service. Good AC.
Saquib, 1-night trip
Verified

10/10 Exceptional

Outstanding service
Amanda, 1-night trip
Verified

8/10 Very good

Staff was very welcoming and professional. Room was clean and AC worked correctly.
Miguel, 1-night trip
Verified

6/10 Good

Not all the room had coffee maker, the hand face towels are too large. It was very noisy at night with people in the hallways. Breakfast was good. Security doesn’t respond upon requests. No exhaust fan in bathroom. Only one card key given. Probably wouldn’t stay again.
David, 1-night trip
Verified

10/10 Exceptional

Great location service clean. Needs new curtains and some renovating but it's nice and comfortable
Victor, 1-night trip
Verified

6/10 Good

This is my culture to place when I’m in Mexico. Everything was good except their breakfast buffet. The kitchen staff is not courteous. They are not friendly. They I’ll have brown on their faces.
Raymond, 15-night trip
Verified

6/10 Good

The Room Was Ok, Only Thing Is That Everything Look Old And Worn, Had Problem With The Door Security Pin. It Locked Us Out. Sliding Glass Door Lock Inoperative . Staff Was Very Courteous. I Would Stay There Again.
Jorge, 3-night trip
Verified

6/10 Good

It was okay. Expedia promotes it having A/C but we could not turn it on because the whole establishment is at a set temperature so during winter off and rooms were hot. Shower pressure for hot water after is slow. Frustrating. Good customer service and breakfast.
Maria, 2-night trip
Verified

10/10 Exceptional

iStay is the best. Wish I could stay there always.
Hector, 2-night trip
Verified

6/10 Good

Rooms need renovation, indoor pool good for families, good breakfast. Good options around.
alfonso, 2-night trip