Positives: Large clean room, comfy, large king-size bed, nice amenities, good amount of storage space, good shower, daily complimentary bottles of sparking and still water. Complimentary buffet breakfast with hot and cold items.
Negatives: poor tasting filtered coffee at breakfast, no tea/coffee room amenities or kettle.
LOCATION: Right in front of a tram stop, 2 stops away from the Old town, and around a 15 minute walk. OK, but could be better as a bit out of the way to walk into town. Also, avoid front-facing rooms as the tram noise will keep you up at night.
Staff: overall OK, some reception staff better than others. I found that they lacked the warmth of reception staff at the other hotel I stayed in Krakow (also 3* of similar price).
Would I stay again? Possibly, though would prefer a hotel with closer walking proximity to the centre.