6/10 Good
December 20, 2024
There are better hotels out there ...
The description indicated VIP Access which I emailed the hotel to ask about TWICE but they never responded. We did arrive early in the day and were able to get into our room so that was nice. I had selected to pay the hotel upon arrival but a week before our trip a $245 charge appeared on my credit card to an account in Italy that didn't indicate C-hotels or Fiume so I had to email the hotel to ask if it was them. Also the price was supposed to include all charges and fees but i was hit with an additional $7.50 per room per day fee upon check-in so that should be taken into consideration. Carlos told me and my son that breakfast was NOT included but the minibar was. That was a lie as we were charged for the minibar upon checkout. And when I asked for a receipt upon checkout, I was told to ask Hotels.com for it - even though I paid the hotel directly, not Hotels.com. So as another reviewer indicated, they will hit you up for a lot of additional charges. The room itself was beautiful - and clean. Great job by their housekeeping staff. However, the hotel itself is in need of repairs - everything looks worn. At one point the elevator was out of service during our stay AND the wallpaper they were patching fell down and was laying on the stairs. Also you have to walk up a landing to the elevator bank so people with a handicap should take that into consideration. All in all, I'd give it a 3 - definitely not the "4 star hotel" rating that they claim it is.
Marisa
Marisa, 7-night family trip
Verified Hotels.com guest review