Here’s your revised review that follows the guidelines:
The worst experience I’ve had at a hotel. I prepaid a month in advance through a booking app, and when I arrived, I was told there were electrical issues on the floor I was assigned. The hotel had arranged a room for me at a different property, claiming it was just as nice and had comparable amenities. That was far from the truth. The alternate room was not equivalent in quality, and the experience felt like a significant downgrade. When I raised the issue, Barceló refused to offer any compensation, stating there was nothing they could do. I also spent an hour on customer service with the booking platform trying to resolve the issue, but received no meaningful support. After a full day of travel, I was left feeling frustrated and completely unsupported by both the hotel and the booking platform.
tldr; poor customer service, very disappointing experience.