4/10 Fair
December 16, 2024
Thief in house!
Check-in on Saturday Dec 14 at 4pm, took some times as they had a computer problem. Had to wait without receiving any complementary drinks while waiting.
Room 378 was nice and clean but window view on a wall 2ft away! Really?
Passed one night only, left at 11am. Called them at 5pm bc I forgot my jacket on the bed, still with my hanger in. They checked with the housekeeping dept, and told me they didn’t find anything ! What??
Told them this housekeeper is a thief and did stole my jacquet! The receptionist said « I’m sorry, they didn’t steal, have a good day » and almost hang-on on me!
The location is convenient, clean but the customer service is terrible ! Some people must be fired!
Thierry
Thierry, 1-night family trip
Verified Hotels.com guest review