Charlotte Convention Center - 8 min drive - 9.7 km
Spectrum Center - 9 min drive - 10.4 km
Charlotte Premium Outlets - 10 min drive - 8.1 km
Getting around
Charlotte-Douglas Intl. Airport (CLT) - 8 min drive
Concord, NC (USA-Concord Regional) - 27 min drive
Charlotte Station - 15 min drive
Gastonia Station - 24 min drive
Free airport shuttle
Restaurants
Tequileria - 4 min drive
McDonald's - 4 min drive
Kosta's Kitchen - 20 min walk
Coffey Creek Cafe - 4 min drive
Azteca Mexican Restaurant - 4 min drive
About this property
Hyatt Place Charlotte Airport/Lake Pointe
Hyatt Place Charlotte Airport/Lake Pointe puts you within a 10-minute drive of Spectrum Center and Bank of America Stadium. After getting a workout at the 24-hour fitness center, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. An outdoor pool, a free airport shuttle, and a seasonal outdoor pool are other highlights. Fellow travelers say good things about the helpful staff and airport proximity.
Languages
English
At a glance
Hotel size
122 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 1 AM
Express check-in/out available
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Children
Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (dogs only, 2 total, up to 50 lbs per pet)*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Uncovered onsite self parking (USD 10.00 per day)
Uncovered onsite extended parking (USD 10.00 per day)
Wheelchair-accessible parking and van parking on site
Transfers
Free airport shuttle from 4:30 AM to midnight
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast 6:00 AM–9:30 AM on weekdays and 6:00 AM–10:00 AM on weekends
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Shared microwave
Snack bar/deli
Water dispenser
Traveling with children
Children stay free (see details)
What to do
Golfing nearby
Working away
24-hour business center
Meeting rooms
Computer station
Conference space
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Pool loungers
Pool umbrellas
Facilities
ATM/banking
Safe-deposit box at front desk
Terrace
Television in common areas
24-hour fitness center
An outdoor pool
Banquet hall
Outdoor furniture
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
42-inch flat-screen TV
Premium cable channels
Pay movies
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Down comforter
Blackout drapes/curtains
Free crib/infant bed
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Designer toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Fees & policies
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from October 01 to May 27:
Swimming pool
Children & extra beds
Guests must contact this property in advance to reserve cribs/infant beds
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
Parking
Uncovered self parking costs USD 10.00 per day
Uncovered extended parking costs USD 10.00 per day
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 8:00 PM
The seasonal pool is open from June to September
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The photos in this description reflect the brand standard and are provided for illustrative purposes only.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Also known as
Hyatt Place Charlotte City Park
Hyatt Place Hotel Charlotte City Park
Hyatt Place Charlotte Airport/Lake Pointe Hotel
Hyatt Place Airport/Lake Pointe Hotel
Hyatt Place Charlotte City Park Hotel Charlotte
Hyatt Place Charlotte Pointe
Hyatt Place Charlotte Airport/Lake Pointe Hotel
Hyatt Place Charlotte Airport/Lake Pointe
Hyatt Place Charlotte Airport/Lake Pointe Charlotte
Hyatt Place Charlotte Airport/Lake Pointe Hotel Charlotte
Frequently asked questions
Does Hyatt Place Charlotte Airport/Lake Pointe offer free cancellation for a full refund?
Yes, Hyatt Place Charlotte Airport/Lake Pointe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hyatt Place Charlotte Airport/Lake Pointe?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 8:00 PM.
Are pets allowed at Hyatt Place Charlotte Airport/Lake Pointe?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 50 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Hyatt Place Charlotte Airport/Lake Pointe?
Yes. Self parking costs USD 10.00 per day. Extended parking costs USD 10.00 per day.
Is airport shuttle service offered by Hyatt Place Charlotte Airport/Lake Pointe?
Yes, a free airport shuttle is available from 4:30 AM to midnight on request.
What are the check-in and check-out times at Hyatt Place Charlotte Airport/Lake Pointe?
Check-in start time: 3 PM; Check-in end time: 1 AM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Hyatt Place Charlotte Airport/Lake Pointe and nearby?
Hyatt Place Charlotte Airport/Lake Pointe has an outdoor pool and a 24-hour fitness center.
Are there restaurants at or near Hyatt Place Charlotte Airport/Lake Pointe?
Yes, there's an onsite restaurant.
What's the area around Hyatt Place Charlotte Airport/Lake Pointe like?
Hyatt Place Charlotte Airport/Lake Pointe is a short 8-minute drive from Charlotte-Douglas Intl. Airport (CLT) and 11 minutes' walk from Renaissance Park.
Hyatt Place Charlotte Airport/Lake Pointe Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
9.0/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Very Good
December 16, 2024
Tanya
Tanya, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
December 16, 2024
Barry
Barry, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 14, 2024
Isabella
Isabella, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
November 5, 2024
Verified traveler
1-night trip with friends
Verified Hotels.com guest review
2/10 Poor
November 1, 2024
False Advertising
We were refused our room. Even though we have stayed at this property twice previously with our cat, they refused to let us check in as they said they had newly renovated & no longer would allow a cat. The property is listed as pet friendly but will only allow dogs as they say cats are more destructive than dogs. Three employees including the general manager were very uncooperative & verged on rude. They said we had to deal with Expedia for our refund & did not even offer to help us find alternative accommodation. We drove an hour out of our way to escape the gridlock in Charlotte to find a hotel that was willing to accept a cat. We are extremely annoyed & will be taking this issue up with the Hyatt management as well as Hotels.com for false advertising.
Mary Lou
Mary Lou, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 1, 2024
My stay was due to the power outage stemming from Hurricane Helene.The staff went out of their way to welcome and meet our needs
Mychelle
Mychelle, 3-night family trip
Verified Hotels.com guest review
8/10 Very Good
September 6, 2024
Julia
Julia, 1-night trip
Verified Expedia guest review
4/10 Fair
September 1, 2024
Not upto mark
Sujata
Sujata, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
September 1, 2024
BilliePaige
BilliePaige, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
August 31, 2024
Large, clean, well-appointed rooms, decent breakfast, great staff, shuttle service every 30 minutes to airport, what’s not to like?!
KENNETH
KENNETH, 1-night trip
Verified Expedia guest review
10/10 Exceptional
August 30, 2024
Brent
Brent, 1-night trip
Verified Expedia guest review
10/10 Exceptional
August 25, 2024
Great stay as always. Staff is very friendly and helpful. Rooms very clean and comfortable
Theresa
Theresa, 1-night trip
Verified Expedia guest review
8/10 Very Good
August 7, 2024
Es un hotel muy tranquilo, está limpio, acogedor. No nos gustó que las amenities como microwave está afuera de las habitaciones
Yaniurbys
Yaniurbys, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
July 27, 2024
Erika
Erika, 3-night trip
Verified Expedia guest review
2/10 Poor
July 26, 2024
ahmed
ahmed, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
July 24, 2024
This was a nice hotel to stay in. If I am ever in the Charlotte area again, I will look forward to staying here again.
Marques
Marques, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
July 23, 2024
Ethan
Ethan, 1-night trip
Verified Expedia guest review
10/10 Exceptional
July 20, 2024
Robert
Robert, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
July 19, 2024
The shuttle is a great option and it’s close to a bus station.
Christian
Christian, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
July 15, 2024
Terry
Terry, 1-night trip
Verified Expedia guest review
10/10 Exceptional
July 15, 2024
DaViaughn
DaViaughn, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
July 13, 2024
Michael
Michael, 1-night trip
Verified Expedia guest review
2/10 Poor
July 11, 2024
Not a good experience.
My flight was delayed and I booked a room on expedia.
I took a tax to the hotel and and was told that they had no vacancy and had been sold out since the AM.
I don’t know if the issue is with Expedia or the hotel, but there needs to be coordination.
I was understand my flustered and called the Wyndham line, which put me into a national call center. The person on the line started going into how I should sign up now for Wyndham rewards so I could save. I repeatedly said I just needed a room somewhere and they kept circling back to their talking points.
As of today, I still have a pending charge on my card.
Bad situation and added to my stress.