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Alua Tenerife

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Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
In-room safe, desk, blackout drapes, free WiFi
In-room safe, desk, blackout drapes, free WiFi
In-room safe, desk, blackout drapes, free WiFi

Overview of Alua Tenerife

Alua Tenerife

4.0 star property
4-star hotel with outdoor pool, near Orotava Valley

7.2/10 Good

123 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is P 4,907
Price available on 12/19/22
Map
C. Antonio Ruiz Alvarez 7, Puerto de la Cruz, Tenerife, 38400

Room options

About this area

What's nearby

  • On the boardwalk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 33 min drive
  • Tenerife South Airport (TFS) - 75 min drive
  • Area shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • O' Vesuvio 2 - 2 min walk
  • MotArt café - 3 min walk
  • Andana Beach Club - 5 min walk
  • Terraza del Mar - 6 min walk
  • Dacil - 7 min walk

About this property

Alua Tenerife

Alua Tenerife features a rooftop terrace and a free kids' club. Guests can indulge in spa services and enjoy international cuisine at Terra café, which is open for breakfast, lunch, and dinner. Other features of this upscale hotel include an outdoor pool, a poolside bar, and a fitness center. Fellow travelers say good things about the pool and spacious guestrooms.

All inclusive

All-inclusive room rates at Alua Tenerife are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 422 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Free offsite parking within 82 ft
  • Street parking available

Transfers

  • Bus station shuttle*

Offsite

  • Area shuttle within 500 kilometers*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Grocery/convenience store

What to do

  • Shopping
  • Table tennis
  • Beach nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1996
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Arcade/game room
  • Bicycle parking
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 40-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving features in guestrooms
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

All inclusive

All-inclusive room rates at Alua Tenerife are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms.

Dining

Terra café - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Kentia Pool Club - This poolside coffee shop serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Mare Nubium - This restaurant serves dinner only. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 June to 30 September.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hotel Turquesa
Hotel Turquesa Playa
Turquesa Playa
Turquesa Playa Hotel
Gran Hotel Turquesa Playa Tenerife/Puerto De La Cruz
Gran Turquesa Playa Hotel
Hotel Gran Turquesa Playa Puerto de la Cruz
Hotel Gran Turquesa Playa
Gran Turquesa Playa Puerto de la Cruz
Gran Turquesa Playa
Alua Tenerife Hotel
Hotel Gran Turquesa Playa
Alua Tenerife Puerto de la Cruz
Alua Tenerife Hotel Puerto de la Cruz

Frequently asked questions

Does Alua Tenerife offer free cancellation for a full refund?
Yes, Alua Tenerife does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Alua Tenerife?
As of December 1, 2022, prices found for a 1-night stay for 2 adults at Alua Tenerife on December 19, 2022 start from P 4,907, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Alua Tenerife?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Alua Tenerife?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Alua Tenerife?
Sorry, pets aren't allowed.
Is parking offered on site at Alua Tenerife?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Alua Tenerife?
You can check in from 2:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Alua Tenerife?
No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (4-min drive) is nearby.
What is there to do at Alua Tenerife and nearby?
Have fun with nearby activities like hiking and scuba diving. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a fitness center. Alua Tenerife also has an arcade and a garden.
Are there restaurants at or near Alua Tenerife?
Yes, Terra café offers international cuisine and poolside dining. Nearby restaurants include Andana Beach Club (5-min walk), Terraza del Mar (6-min walk), and Dacil (7-min walk).
Does Alua Tenerife have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Alua Tenerife like?
Alua Tenerife is located near Garden Beach, just a short 1-minute walk from Orotava Valley and 2 minutes' walk from O' Vesuvio 2.

Overall score and ratings

7.2

Good

7.7/10

Cleanliness

7.5/10

Staff & service

6.8/10

Amenities

6.7/10

Property conditions & facilities

2/10 Poor

Horrible food
Staff ok, taking this Covid thing very seriously, cleaning continuously. Rooms ok, big enough. The worst ever hotel food wise. I’m not fussy, I eat everything. They should immediately sack the chef. I can do better cooking, and i can’t do a boil egg. Guys, it’s horrible; same food in the morning, lunch and evening. I feel gutted for this review, staff don’t deserve it but horrible food. Please just bed&breakfast not all inclusive. Never, ever ever ever will be returning
Nicusor, 1-night family trip
Verified Hotels.com guest review

6/10 Good

not good value for money
not much food to choose for vegetarians. hard bread. miserable waitress room too small .terrace small and no privacy good entertainment Wednesday night . Swing Latino
linda, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

6/10 Good

Receptionist were not really respectful. We came from Gran Canaria for one night with car and there were not free parking as it’s been said on Expedia, hotel’s parking was under construction. We were 3 people in one room and we’ve got only two blankets
1-night family trip
Verified Expedia guest review

2/10 Poor

Old and awful location. What is advertised isn’t open or not got the facilities. Hardly anything there. Worst holiday I have ever had.
7-night trip
Verified Expedia guest review

6/10 Good

3-night trip
Verified Ebookers guest review

10/10 Exceptional

Helpful hotel
Had to leave early due to family illness. Hotel staff very friendly and helpful.
Verified Hotels.com guest review

6/10 Good

Nice staff but hotel charges for everything
The hotel staff was very friendly, very helpfull. The location of the hotel was great, few minutes walk from the beach and city centre. Good access to local buses. But the food was horrible. We had breakfast included, but the food was terrible, we end up eating only fruits or going out for a proper breakfast. There was a swimingpool outside, but the water was so cold that no one was able to get in. There was a gym and an inside swimmingpool, but to use them you had to pay extra. And the enterteinment was really poor, not fun at all. So we stayed at the hotel only to sleep and keep our staff.
lana, 7-night trip
Verified Expedia guest review

8/10 Very Good

Enoyable.
Excellent location.Went half board.Always something on the menu to suit.Easy walk into oldtown.
Verified Hotels.com guest review

6/10 Good

Good Location
Location was ideal. A short walk to the beach and only a ten minute walk to the main area with restaurants and the action. The room itself was clean and had everything we needed. We were disappointed that on top of already an expensive trip you needed to pay for the WIFI and to use the gym. The staff we found quite blunt and rude. Nothing major but after travelling Asia where staff go out of their way to make you feel comfortable this was something we really noticed. Poor customer service. I would stay again but would certainly look for other options first.
Verified Wotif guest review